Operating systems and software commonly used on campus. Troubleshooting common problems.

Categories (10)


Using the Mac Operating System as well as common troubleshooting.


Using the Windows Operating System as well as common troubleshooting.

Microsoft Office

How to install Microsoft Office and troubleshoot common problems.

Product Terms and Use Rights - as a user please be aware of the terms and conditions upon which you are allowed to use the Microsoft Products

1. Your use of the Products is subject to the terms of Dartmouth's agreement with Microsoft, including but not limited to limitations on liability, disclaimer of warranties and exclusion of remedies;
2. You are allowed to run the Products only during the Licensed Period;
3. If the agreement is terminated, or an Enrollment expires and Dartmouth does not purchase perpetual Licenses for the Products ordered under the Enrollment, then all Products run under the agreement or the applicable Enrollment must be deleted when the Licensed Period expires or is otherwise earlier terminated, whichever is first

Please submit a ticket to the Help Desk if you wish to view the Product Terms and Use Rights.


How to install GlobalProtect and troubleshoot common problems.

Articles (86)

DAP Standard Software and Configurations

The following information was created to establish a common build specification for all staff and faculty laptops and desktops.  Changes to these standards can be submitted via a service request to the Computer Store which will be forwarded to Computer Standards Review Group.  Once received a member of that team will reach out to you

exacqVision Client Upgrade

Step by Step instructions for upgrading the exacqVision Client

How to open MHT (MIME HTML) file?

MHT is a web page archive format which stands for MIME HTML. In Internet Explorer browser when you save a web page, the page is saved in MHT format.

Install ExacqVision Client on a Macintosh Computer

Installation of the ExacqVision Mac client.

Known Issue: Dell 7490 Bitlocker Missing TPM

General knowledge on Dell 7490 Missing TPM Issue

Repeated restarts after OS X upgrade

Upgraded OS X, but now the computer just restarts over and over.

Request a read receipt or delivery notification in Outlook for Mac

Read receipts and delivery notifications are available in only some versions of Outlook for Mac, and only when using an Office 365 work or school account, or an Exchange Server account managed by your organization.

Skype for Business End Of Life

Skype for Business will go out of support on July 31, 2021.

Splashtop SOS for Windows and Mac

How to install the Splashtop SOS client for remote support on Windows and Mac.

Supported Operating Systems

Computer and mobile device operating systems supported by ITC Client Services.

Windows 10 for Students

Dartmouth students can download Windows 10 for free

Zotero - List all authors - not xxx et al. in Bibliography

How to get Zotero to list all authors in the bibliography, not using et al.