Client Technology Consulting - About

Client Technology Consulting

Who We Are

Client Technology Consulting provides client-centered consulting and support services that empower our clients to effectively use technology in their teaching, learning, research, and work at Dartmouth. We support Dartmouth computers and devices, software solutions, AV solutions, and accounts for clients in the A&S and Guarini schools.


Our Core Values

Adaptability: We create and embrace change that challenges us to grow or work in a new way.
Communication: We communicate effectively to create understanding and connection.
Learning and Knowledge: We continuously learn and then share our knowledge.
Relationships: We build and maintain strong relationships founded on trust, understanding, and partnership.
Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.

(Are you an alum or affiliated with Geisel, Thayer, or Tuck? Find help here: Technology Support Resources.)

Meet our Leadership Team


Service Desk (Willow) Team

The Service Desk (Willow) team is your first point of contact for technology issues and questions. We provide remote support to quickly fix issues or connect you with the right IT resources. Technology not working right? Have a question? Give us a call!

We support Dartmouth:

Computers
Software
Accounts
Printers
More Information

603-646-2999 | toll-free 1-855-764-2485

 

Submit a Ticket
help@dartmouth.edu

Live Chat - bottom right of homepage

 

Consulting Teams

Did you know that you have a Client Technology Consulting team? Your consulting team is here to help you navigate the world of Dartmouth technology. We partner with you to understand your work and explore how technology can help. We also manage core client technologies and work with the Service Desk team to resolve complex IT issues.


Consulting & Support for Dartmouth:

Computers
Software
Accounts
Printers
AV Systems
More Information

 




Contact Team

help@dartmouth.edu

Something broken? Call the Service Desk:
603-646-2999 | toll-free 1-855-764-2485
 

 

Find My Team - Academic Departments
Find My Team - Administrative Departments

 

Our Services

Click on any of our services below to learn more.

Technology Consulting
Computer & Device Support
Software Support
AV Support
Account Support
Printer Support

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Our Story

Over the past five years, our group has evolved significantly by bringing together multiple technical teams that used to operate separately. These teams include "Service Desk", "Academic Technology Consulting", and "Classroom Technology Services". At the same time, our consulting and solution management work has expanded to meet institutional demands. We will continue to evolve in the coming years as we align with college priorities and client needs.

The Client Technology Consulting department operates under the HR org designation "617 - Campus IT Support", and you may see this name reflected in various directory systems.

A brief history of Client Technology Consulting:

  • Fall 2023 - Client Technology Consulting department is formed
  • Summer 2023 - New Service Desk (Willow) team joins
  • Spring 2023 - AV support (Classroom Technology Services*) team joins
  • Fall 2021 - Client Solutions Engineering team is formed in Client Services based on work pioneered by Campus IT Support staff
  • Spring 2020 - COVID-19 pandemic creates shift to fully remote teaching/learning and work
  • Winter 2020 - Client-centered support teams (Birch, Elm, Maple) are formed
  • Fall 2019 - ITC Client Services group, including Campus IT Support, is formed under the leadership of Maureen Hennigan
  • Spring 2018 - Academic Technology Consulting team joins the Service Desk team in the Campus IT Support org


*The "Classroom Technology Services" org is now used by ITC's AV Design & Engineering team

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Details

Article ID: 94187
Created
Tue 12/10/19 4:18 PM
Modified
Mon 6/17/24 10:04 AM

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