ITC Service Desk - About

ITC Service Desk - About

Who We Are

The ITC Service Desk is your primary point of contact for technology requests and support. You and your department have a Service Desk Support Team of IT professionals here to provide technology support and consulting services. Learn about your support team: ITC Service Desk - Support Teams

Our Core Values

Adaptability: We create and embrace change that challenges us to grow or work in a new way.
Communication: We communicate effectively to create understanding and connection.
Learning and Knowledge: We continuously learn and then share our knowledge.
Relationships: We build and maintain strong relationships founded on trust, understanding, and partnership.
Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.

Who We Support

The ITC Service Desk supports active faculty, staff, and students in Arts and Sciences and Guarini School.

Support available for other groups:


Requesting Support and Hours of Operation

Support may be requested using the following contact methods:

Online - Dartmouth Services Portal

Dartmouth IT Call Center

  • Hours: 24 hours a day, 7 days a week
  • Call: 603-266-2999 or toll free 1-855-764-2485
  • During off-hours, the Dartmouth IT Call Center is operated by ITC’s support partner Vitalyst. If they are unable to resolve your issue, a record will be sent to the ITC Service Desk for follow-up during regular business hours.
  • For more information, see: Dartmouth IT Call Center.



Technology Consulting

The Service Desk is your guide to technology at Dartmouth. Have a question or need help with your tech? Let us know and we'll help solve the problem or connect you with the right resources to assist.

Example services:

  • Department file storage consultation
  • Communication and collaboration tools consultation
  • ITC Rapid Review for new solutions


Dartmouth Account Support

The Service Desk serves as the primary point of contact for Dartmouth account access and identity management support.


Computers and Device Support

Please see Computer and Device Service Levels for more information.

Faculty and Staff:

  • Premier support is provided for Dartmouth computers in the Dartmouth Equipment Program.
  • Standard support is provided for Dartmouth-owned computers.


Hardware or software that is considered End-of-Support or End-of-Life by the manufacturer or no longer receives regular security updates is not supported on campus or by ITC Staff. Beta versions are not supported. Devices found to be vulnerable to exploitation or running insecure software will be removed from the network.

Operating System (OS) Support

Please see: Supported Operating Systems.

Hardware Triage and Referral

Computer Sales and Service in 001 McNutt Hall provides computer hardware repair services when needed. Please work with a member of your Service Desk Support Team for initial diagnostics and referral to the Repair Shop.

Software and Application Support

  • Support is provided for applications licensed by Dartmouth College for Dartmouth business.
    • Examples include: Google Workspace, Zoom, and GlobalProtect VPN.
  • Best effort will be made to help install and troubleshoot other software needed for your role at Dartmouth.
    • Examples include: Snagit and Camtasia.
  • Departments are responsible for providing and maintaining licenses for non-enterprise software.
    • Examples include departmental or individual purchase of: Asana, Trello, and Evernote.


Printer Support

Support is provided for Dartmouth-owned Konica Minolta printers and laser printers purchased through the Dartmouth Computer Store.

  • Wired network setup of printer (no wireless)
  • Basic troubleshooting


Home Devices and Internet of Things (IoT) Devices

The ITC Service Desk is not currently able to provide support for smart home devices or IoT devices including:

  • Smart TVs
  • Smart bulbs such as Philips Hue
  • Smart speakers such as Amazon Alexa, Google Home, Sonos
  • Gaming consoles such as Xbox One, Playstation 4, Nintendo Switch

Please see Devices Supported on the Dartmouth Network for more information.

Note: Some home devices may be incompatible with or have limited functionality on the Dartmouth network.



Article ID: 94187
Tue 12/10/19 4:18 PM
Wed 3/15/23 3:26 PM

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