Client Technology Consulting

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Client Technology Consulting

Who We Are

Client Technology Consulting provides client-centered consulting and support services that empower our clients to effectively use technology in their teaching, learning, research, and work at Dartmouth. We support Dartmouth computers and devices, software solutions, AV solutions, and accounts for clients in the A&S and Guarini schools.

Our Core Values

Adaptability: We create and embrace change that challenges us to grow or work in a new way.
Communication: We communicate effectively to create understanding and connection.
Learning and Knowledge: We continuously learn and then share our knowledge.
Relationships: We build and maintain strong relationships founded on trust, understanding, and partnership.
Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.

(Are you an alum or affiliated with Geisel, Thayer, or Tuck? Find help here: Technology Support Resources.)

Meet our Leadership Team

Service Desk (Willow) Team

Willow

The Service Desk (Willow) team is your first point of contact for technology issues and questions. We provide remote support to quickly fix issues or connect you with the right IT resources. Technology not working right? Have a question? Give us a call!

We support Dartmouth:

Computers
Software
Accounts
Printers
More Information

603-646-2999 | toll-free 1-855-764-2485

Submit a Ticket
help@dartmouth.edu
Live Chat - bottom right of homepage

Consulting Teams

Birch

Elm

Maple

Did you know that you have a Client Technology Consulting team? Your consulting team is here to help you navigate the world of Dartmouth technology. We partner with you to understand your work and explore how technology can help. We also manage core client technologies and work with the Service Desk team to resolve complex IT issues.

Consulting & Support for Dartmouth:

Computers
Software
Accounts
Printers
AV Systems
More Information

Contact Team

help@dartmouth.edu

Something broken? Call the Service Desk:
603-646-2999 | toll-free 1-855-764-2485

Find My Team - Academic Departments

Department	Support Team
African and African-American Studies	Maple
Anthropology	Maple
Art History	Elm
Asian Societies, Cultures, and Languages	Elm
Biological Sciences	Birch
Chemistry	Birch
Classics	Elm
Cognitive Science	Elm
Comparative Literature	Elm
Computer Science	Birch
Earth Sciences	Birch
Economics	Maple
Education	Maple
English	Elm
Environmental Studies	Birch
Film and Media Studies	Elm
French and Italian	Elm
Geography	Birch
German Studies	Elm
Government	Maple
History	Maple
Institute for Writing and Rhetoric	Maple
Jewish Studies	Elm
Latin American, Latino and Caribbean Studies	Maple
Linguistics	Elm
MALS Program	Elm
Mathematics	Birch
Middle Eastern Studies	Elm
Music	Elm
Native American Studies	Maple
Philosophy	Elm
Physics and Astronomy	Birch
Psychological and Brain Sciences	Maple
Quantitative Social Science	Maple
Religion	Elm
East European, Eurasian, and Russian Studies	Elm
Sociology	Maple
Spanish and Portuguese	Elm
Studio Art	Elm
Theater	Elm
Women's, Gender, and Sexuality Studies	Maple

Find My Team - Administrative Departments

Department	Support Team
A&S Graduate Division	Birch
Academic Skills	Birch
Access Services	Birch
Accounting	Elm
Acquisitions Services	Birch
Administration and Provost Finance Center	Elm
Admissions & Financial Aid Undergraduate	Birch
Admissions Office	Birch
Advancement	Maple
Advancement Administration	Maple
Advancement Business Operations	Maple
Advancement Communications	Maple
Alumni Admissions Ambassadors	Maple
Alumni Leadership	Maple
Alumni Records Office	Maple
Analyst Services	Maple
Apparatus Shop	Birch
Application Infrastructure	Birch
Arts & Sciences Electronics Shop	Birch
Arts + Sciences Finance Center	Elm
Athletic Administration	Maple
Benefits	Elm
Biomedical Libraries	Birch
Book Arts Workshop	Birch
Burke Stockroom	Birch
Campus Billing and DartCard Svcs	Birch
Campus Services	Elm
Campus Services Administration	Elm
Campus Services IT Systems	Elm
Campus Services Operations	Elm
Cataloging & Metadata Services	Birch
Central Stores Stockroom	Elm
Center for Professional Development	Elm
Center for Techology and Behavioral Health	Maple
Child Care Center	Maple
Class Activities	Maple
Class of 1953 Commons	Birch
Classroom Technology Services	Birch
Collis Center for Student Involvement	Birch
Collis Dining	Birch
Committee for the Protection of Human Subjects	Elm
Communication and Web Management	Birch
Communities	Maple
Compensation	Elm
Comp Medicine and Research	Maple
Computing Security	Birch
Computing Services Administration	Birch
Computing Services Project Management	Birch
Concessions	Maple
Conferences and Events	Maple
Controller's Office	Elm
Corporate & Foundation Relations	Maple
Counseling & Human Development	Maple
Courtyard Cafe	Elm
Creative Services	Elm
CS Maintenance Services	Birch
Custodial Services, Non-Dorm	Elm
Custom Applications Group	Birch
Dart Ctr Advancement of Learning	Birch
Dartmouth Alumni Magazine	Maple
Dartmouth Center for Social Impact	Maple
Dartmouth College Athletic Department Facilities Administration	Maple
Dartmouth College Broadcasting	Birch
Dartmouth College Fund	Maple
Dartmouth Forensic Union	Birch
Dartmouth for Life Office	Maple
Dartmouth Print & Mail Services	Birch
Dartmouth Skiway	Elm
Dartmouth Student Group Health Plan	Maple
Data Warehouse & Business Intelligence	Birch
Database Administration	Birch
DCAD Facilities	Maple
Development and Academic Coordination	Maple
Digital Library Technologies Group	Birch
Digital Strategies	Birch
Dining & Auxiliary Operations	Birch
Dining Administration	Birch
Dispatch / Patrol	Maple
Division of Student Affairs	Birch
Donor Engagement	Maple
Editorial Services	Elm
Educational Technologies	Birch
Electrical Shop	Elm
Electron Microscope Facility	Birch
Electronics Shop, FOM	Elm
Employee and Labor Relations	Elm
Endowment Administration	Elm
Engineering and Utilities	Elm
Engineering Office	Elm
Environmental Health and Safety	Birch
Equipment Maintenance Shop	Elm
Ethics Institute	Maple
Facilities Operations & Management	Elm
Faculty & Employee Assistance Program	Elm
Family Giving	Maple
Fannie and Alan Leslie Humanities Center	Elm
Feldberg Library	Elm
Finance and Administration	Elm
Finance Systems	Birch
Financial Aid Office	Birch
Financial Reporting	Elm
Fire Systems Maintenance Shop	Elm
First-Year Student Enrichment Program	Birch
Gift Planning	Maple
Gift Recording Office	Maple
Graduate Studies	Birch
Grounds Services	Elm
Hanover Country Club	Birch
Hanover Country Club Grounds Maintenance	Birch
Health Services	Maple
Health Services Administration	Maple
Hood Education	Elm
Hood Museum Administration/Operations	Elm
Hood Museum Collections	Elm
Hood Museum of Art	Elm
Hood Museum Programs	Elm
Hopkins Center Admin/Operations	Elm
Hopkins Center for the Arts	Elm
HRMS	Elm
Human Resources Information Systems	Elm
Human Resources Operations	Elm
Humanities 1+2	Elm
Information Management Systems & New Media	Maple
Infrastructure Services	Birch
Institute for Security, Technology, and Society	Birch
Institutional Animal Care and Use Committee	Maple
Institutional Diversity and Equity	Birch
Institutional Information Systems & Services	Birch
Institutional Research	Maple
Intercollegiate Administration	Maple
Interdisciplinary Programs, Arts + Sciences	Elm
Investment Office	Elm
John Sloan Dickey Center	Maple
Jones Media Center	Birch
Judicial Affairs	Maple
Kresge Library	Birch
Leadership Giving	Maple
Learning and Development	Elm
Library Administration	Birch
Library Digital Program	Birch
Lifelong Learning	Elm
Linguistics	Elm
Magnuson Family Center for Entrepreneurship	Birch
Mail and Delivery Services	Elm
Masters of Health Care Delivery Science Program	Birch
Media Production Group	Birch
Media Relations	Elm
Men's and Women's Intercollegiate	Maple
Montgomery Endowment	Maple
Moosilauke	Birch
Morton Farm / Riding Center	Maple
Native American Program	Birch
Network Engineering	Birch
Network Services	Birch
Neukom Institute	Birch
Night Watch	Maple
Nursing	Birch
Office of Budget and Planning	Elm
Office of Communications	Elm
Office of Equity and Compliance	Elm
Office of Entrepreneurship and Tech Transfer	Birch
Office of General Counsel	Elm
Office of Greek Life	Birch
Office of Pluralism and Leadership	Birch
Office of Sponsored Projects	Maple
Office of Sponsored Projects Administration	Maple
Office of Visa and Immigration Services	Elm
Organic Farm	Birch
OSHER at Dartmouth	Birch
Outdoor Programs	Birch
Packaged Applications	Birch
Paint Shop	Elm
Paddock Music Library	Elm
Payroll Office	Elm
Physical Education / Administration	Maple
Physical Education Club Sports	Maple
Physical Education Operations	Maple
Planning, Design & Construction	Elm
Power Plant	Elm
Pre-Health Advising	Maple
Preservation Services	Birch
President, Emeritus Office (Pres)	Elm
Presidential Initiatives and Principal Gifts	Maple
President's Office	Elm
Primary Care	Maple
Procurement Services	Elm
Professional Development	Maple
Provost Office Administration	Birch
Provost's Office	Birch
Rassias Center	Elm
Quantitative Social Science	Maple
Real Estate Office	Elm
Recognition and Stewardship	Maple
Records Management	Birch
Registrar's Office, Arts & Sciences	Birch
Research & Prospect Management	Maple
Research and Learning	Birch
Research and Learning STEM	Birch
Research Computing	Birch
Residential Education	Elm
Residential Life	Elm
Residential Operations	Elm
Reunion Events	Maple
Riding Team	Maple
Risk Management	Maple
Safety & Security Administration	Maple
Sales Support	Birch
School of Graduate and Advanced Studies	Birch
Science Facilities	Birch
Senior Vice President Advancement Office	Maple
Service Management Office	Birch
Small Cafe Operations	Birch
Software Development	Birch
Special Collections	Elm
Sports Information	Maple
Sports Medicine	Maple
Student Academic Support Services	Birch
Student Accessibility Services	Birch
Student Affairs Systems Technology	Elm
Student Applications	Birch
Student Life	Birch
Student Wellness Center	Birch
Sustainability	Birch
Talent Acquisition	Elm
Teaching and Learning Program	Birch
Technician Services	Birch
Technology Transfer Office	Maple
The Arthur L Irving Institute for Energy and Society	Birch
The Frank J Guarini Institute for International Education	Elm
The Tucker Center	Maple
Training and Development	Elm
Training Services	Maple
Transportation Services	Birch
Undergraduate Advising and Research	Maple
Undergraduate Deans' Office	Birch
University Press of New England	Elm
Vice President Development Office	Maple
Vice President for Alumni Relations	Maple
Vice President, Development	Maple
Web & Academic Development	Birch
Web Strategy & Design	Birch
Woodlands Office	Birch
Work Process Center	Elm

Our Services

Click on any of our services below to learn more.

Technology Consulting

Client Technology Consulting is your guide to technology at Dartmouth. Have a question or need help with your tech? Let us know and we'll help solve the problem or connect you with the right resources to assist.

Example services:

Department file storage consultation
Communication and collaboration tools consultation
ITC Rapid Review for new solutions

Computer & Device Support

Please see Computer and Device Service Levels for more information.

Faculty and Staff:

Premier support is provided for Dartmouth computers in the Dartmouth Equipment Program.
Standard support is provided for Dartmouth-owned computers.

Students:

Support is provided for student-owned computers and devices that meet the Student Computer Ownership Requirement and the operating system requirements below.

Hardware or software that is considered End-of-Support or End-of-Life by the manufacturer or no longer receives regular security updates is not supported on campus or by ITC Staff. Beta versions are not supported. Devices found to be vulnerable to exploitation or running insecure software will be removed from the network.

Due to time and resource constraints, we reserve the right to limit the amount of time we spend troubleshooting non-Dartmouth owned systems. For more in-depth services, such as reinstalling operating systems, disinfecting of viruses and other mal-ware, or other time-intensive work we may refer you to other appropriate resources.

Operating System (OS) Support

Please see: Supported Operating Systems.

Hardware Triage and Referral

Computer Sales and Service in 7 South Street Computer Store provides computer hardware repair services when needed. Please work with a member of the Service Desk for initial diagnostics and referral to the Repair Shop.

Software Support

Support is provided for applications licensed by Dartmouth College for Dartmouth business.
- Examples include: Google Workspace, Zoom, and GlobalProtect VPN.
Best effort will be made to help install and troubleshoot other software needed for your role at Dartmouth.
- Examples include: Snagit and Camtasia.
Departments are responsible for providing and maintaining licenses for non-enterprise software.
- Examples include departmental or individual purchase of: Asana, Trello, and Evernote.

AV Support

We support Dartmouth AV solutions.

Classroom and Conference Room AV Support

Maintenance and repair support is provided for 1DAV classrooms and conference rooms.

📞 Tech issues in an A&S classroom? Call 603-646-2999 -> Option 1

Service Requests

Classroom Support - support is provided for centrally booked A&S classrooms
Conference Room Support - support is provided for 1DAV designed and installed conference room systems
Other AV Systems - for other AV systems experiencing issues, 1DAV can provide courtesy guidance on options and consult on long term supported solutions
- Digital Signage - support is currently limited to consultation while Dartmouth works towards a central institutional solution

Scheduled Classroom Capture

Classroom Capture is a scheduled recording service that captures the presenter through classroom cameras and microphones along with content displayed. Recordings are made available through a Panopto folder in Canvas. Classroom Capture is supported by 1DAV in identified classrooms.

Service Requests

Classroom Capture - request scheduled capture in supported classrooms

AV Training

Training is provided for ITC support AV solutions.

Service Requests

Classroom Orientation - Teaching in a new classroom? We can meet and walk through the features of the room.
AV Solution Training

Event AV Support

Limited AV support services may be available for events. Service is requested by the client through virtual EMS or by working with Conferences & Events. More information coming soon.

*Note - availability of event AV support services is currently limited due to staffing constraints

Services

Standard Event Support
Premier Event Support

Account Support

The Service Desk serves as the primary point of contact for Dartmouth account access and identity management support.

📞 Issues with Duo or logging into your Dartmouth Account? Call 603-646-2999

Service Requests

Printer Support

Support is provided for current Dartmouth-owned and leased Konica Minolta printers.

Department Printers

Printers can be leased or purchased by contacting Procurement.

Wired network setup of printer (no wireless)
Basic troubleshooting

Printer broken?

Support for the printer hardware is provided by Konica Minolta as part of their service agreement with Dartmouth College. If you have a Konica Minolta device that is not functioning correctly, please notify your department administrator so they can request support:

Submit a service request through mykmbs.com (unique login credentials).
Call Konica Minolta at 800-456-5664. You will need to provide the ID number of the machine.

GreenPrint - A&S Student Printing

GreenPrint is Dartmouth's on-campus printing system for A&S students. Documents are sent to the GreenPrint system and can be printed at any of the 30 GreenPrint stations located across campus.

See GreenPrint - Home (dartgo.org/greenprint) for more information.

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Our Story

Over the past five years, our group has evolved significantly by bringing together multiple technical teams that used to operate separately. These teams include "Service Desk", "Academic Technology Consulting", and "Classroom Technology Services". At the same time, our consulting and solution management work has expanded to meet institutional demands. We will continue to evolve in the coming years as we align with college priorities and client needs.

The Client Technology Consulting department operates under the HR org designation "617 - Campus IT Support", and you may see this name reflected in various directory systems.

A brief history of Client Technology Consulting:

Fall 2023 - Client Technology Consulting department is formed
Summer 2023 - New Service Desk (Willow) team joins
Spring 2023 - AV support (Classroom Technology Services*) team joins
Fall 2021 - Client Solutions Engineering team is formed in Client Services based on work pioneered by Campus IT Support staff
Spring 2020 - COVID-19 pandemic creates shift to fully remote teaching/learning and work
Winter 2020 - Client-centered support teams (Birch, Elm, Maple) are formed
Fall 2019 - ITC Client Services group, including Campus IT Support, is formed under the leadership of Maureen Hennigan
Spring 2018 - Academic Technology Consulting team joins the Service Desk team in the Campus IT Support org

*The "Classroom Technology Services" org is now used by ITC's AV Design & Engineering team

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Client Technology Consulting - About

Summary

Body

Who We Are

Our Core Values

Service Desk (Willow) Team

Consulting Teams

Our Services

Classroom and Conference Room AV Support

Scheduled Classroom Capture

AV Training

Event AV Support

Department Printers

GreenPrint - A&S Student Printing

Our Story

Details

Details

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