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Atlas.ti for Mac - version update process

The installed version of Atlas.ti is version 1.0, but once installed, run Atlas.ti, and under the Atlas.ti menu select Check for Updates to upgrade Atlas.ti to the latest license version 8.4.2

Auto-Open files in Firefox and Chrome

How to adjust your auto open settings for files that are downloaded in Firefox and Chrome.

Box Drive - gives error "Disabled by Administrator"

Trying to sign into the Box Drive app and get the error “Disabled by Administrator: This application cannot be used because it is not allowed by your Box administrator. If you have any questions, please contact your administrator at"

Change playback device

Do you have a Windows 10 device that does not have any audio running to an audio device connected by bluetooth, usb, or 3.5mm jack?

Clicking a PDF opens Adobe Reader instead of Adobe Acrobat in Windows 10

How do I set default applications by file type in Windows 10?

CrashPlan - Optimize Energy Settings for a Large Backup or Restore

If you need to back up or restore a large number of files, we recommend (temporarily) disabling your computer's sleep settings. Once the Code42 CrashPlan app is done backing up or downloading your files, you can change the sleep settings back to their original settings.

CrashPlan - Restore files using Web Restore feature

CrashPlan Web restore is designed to download a few files when you need them on the go.

DAP Standard Software and Configurations

The following information was created to establish a common build specification for all staff and faculty laptops and desktops.  Changes to these standards can be submitted via a service request to the Computer Store which will be forwarded to Computer Standards Review Group.  Once received a member of that team will reach out to you

Device Assurance Program FAQ

Frequently asked questions concerning the Device Assurance Program

Disable smart quotes in Word

.As you type text, Word automatically changes straight quotation marks ( ' or " ) to curly quotation marks (also known as "smart quotes" or typographer's quotes). And now with your feedback we have improved smart quotes feature. Any quote following an em dash(--) is now formatted as an open quote (rather than closed quote).

exacqVision Client Upgrade

Step by Step instructions for upgrading the exacqVision Client

Excel - Recover unsaved files after crash

Recover unsaved Excel file after application crash or freeze.

How to Determine if DAP Has Been Installed

Review this article to determine if your computer has been enrolled properly into DAP.

How to Find Your Computer Name

Use this article to find your computer name.

How to open MHT (MIME HTML) file?

MHT is a web page archive format which stands for MIME HTML. In Internet Explorer browser when you save a web page, the page is saved in MHT format.

How to Repeat Title Rows in Excel (Mac and Windows)

Explains how to print title rows on each page of an Excel spreadsheet.

iOS - Save a file to read locally on iPad/iPhone

Save a file to read locally on iOS iPad/iPhone

Jamf FAQ

What is Jamf Pro?
Jamf Pro, developed by Jamf, is a comprehensive management system for Apple macOS computers and iOS devices. With Jamf Pro, IT Technicians proactively manage the entire lifecycle of all Apple devices. This includes deploying and maintaining software, responding to security threats, distributing settings, and analyzing inventory data.

If you would like to learn more about Jamf Pro, please visit

Lock Microsoft Office files with a password

This shows you how to lock Word, Excel, and Powerpoint files

Managing Extensions in Web Browsers

How to manage extensions/add-ons in all web browsers.

Microsoft Remote Desktop - how to select a local folder for saving files

Using Microsoft Remote Desktop for Macintosh, you can set "folder redirection"  in the Preferences.

My Windows Display Turned Black and White

How to use Windows 10 color filters to change your display from grayscale to color

Outlook creating events for Flight, Hotel, and Car reservations

Outlook automatically creates Calendar Events from email if leave these settings on. This applies to Flights, Hotel reservations, Car rentals, Dining reservations, Events(music, sports, etc.), and Bills.

Outlook for Mac - search function not working for email messages

The search function in Outlook for Mac is not finding any (or all) results. The search function in Outlook is dependent on the native OS X Spotlight search feature. There are a couple of way to get content re-indexed for better search results.

Print in Color - Windows

If your default print setting is set to B&W and you wish to print in color, you can change a Quality setting that will print your document(s) in color.  You can change this setting a few different ways but this article provides two common methods.

Repeated restarts after OS X upgrade

Upgraded OS X, but now the computer just restarts over and over.

Set Default Web Browser on a Mac

How to set the default web browser on a Macintosh computer using OS X 10.10 or newer.

Set up your iPhone, iPad, or iPod touch

Learn how to set up your iPhone, iPad, or iPod touch

Troubleshoot GlobalProtect VPN for Mac

When visiting user may recieve the following message:’s server IP address could not be found.

TV Monitor Display Issue

TV Monitor display settings have changed, no longer displays full screen

Unable to delete files from Mac laptop

Unlock a file or folder to be able to delete or change it.

Using Airplane Mode on Windows 10 computer

How to change and troubleshoot Airplane Mode in Windows 10

What is this Backup Status Report from Code42?

If you have a device that is configured to use Dartmouth's CrashPlan backup and disaster recovery service, you will receive a status report via email from Code42 once a week.

Where can I print a poster for my presentation?

Need to print a poster for a presentation? The Evans Map Room in Berry Library has (for a fee) a large format plotter available.

Why don't PDF documents open with Adobe Reader on my Mac?

How-to Change the Default Application for PDFs on a Mac

Windows 10: How to recover "show hidden icons" carrot icon in taskbar

Windows 10's Tablet Mode provides a more touch-friendly experience by  making all applications run at full screen (rather than in windows) and giving you a Start screen instead of a Start Menu. If you have a 2-in-1 device, Windows 10 asks you if you want to enter tablet mode every time you convert your notebook into a slate.

Word 2016 Mac - How to Replace the Normal Template to get back to default settings.

Word 2016 for Mac - Replace the Normal Template to get back to default settings.

Zotero - List all authors - not xxx et al. in Bibliography

How to get Zotero to list all authors in the bibliography, not using et al.

DAP Deployment Ring Procedure of Changes and Updates

This article steps you through the unit testing using the DAP unit testing framework for changes.