Computer, Device and Printing Support

How do I, How can I, Help Sources

Categories (4)


Copying, Printing, and scanning on common printers on campus

Backup & Storage

Backing up your Device. Using Cloud storage.


Operating Systems and Software commonly used on campus. Troubleshooting for common problems.

Articles (145)

DAP Standard Software and Configurations

The following information was created to establish a common build specification for all staff and faculty laptops and desktops.  Changes to these standards can be submitted via a service request to the Computer Store which will be forwarded to Computer Standards Review Group.  Once received a member of that team will reach out to you

Device Assurance Program FAQ

Frequently asked questions concerning the Device Assurance Program

exacqVision Client Upgrade

Step by Step instructions for upgrading the exacqVision Client

How to Determine if DAP Has Been Installed

Review this article to determine if your computer has been enrolled properly into DAP.

How to Find Your Computer Name

Use this article to find your computer name.

How to open MHT (MIME HTML) file?

MHT is a web page archive format which stands for MIME HTML. In Internet Explorer browser when you save a web page, the page is saved in MHT format.

iOS - Save a file to read locally on iPad/iPhone

Save a file to read locally on iOS iPad/iPhone

Jamf FAQ

What is Jamf Pro?
Jamf Pro, developed by Jamf, is a comprehensive management system for Apple macOS computers and iOS devices. With Jamf Pro, IT Technicians proactively manage the entire lifecycle of all Apple devices. This includes deploying and maintaining software, responding to security threats, distributing settings, and analyzing inventory data.

If you would like to learn more about Jamf Pro, please visit

Set up your iPhone, iPad, or iPod touch

Learn how to set up your iPhone, iPad, or iPod touch

TV Monitor Display Issue

TV Monitor display settings have changed, no longer displays full screen

Where can I print a poster for my presentation?

Need to print a poster for a presentation? The Evans Map Room in Berry Library has (for a fee) a large format plotter available.

DAP Deployment Ring Procedure of Changes and Updates

This article steps you through the unit testing using the DAP unit testing framework for changes.