Returning to Campus Tech Checklist

If you are returning to campus after a term or more away, it is a good idea to check the tech in your office or work space. In this article you will find a list for checking your work technology and a list for department administrators checking technology in departmental meeting rooms and spaces.

Self-help checklist for individuals

Do the following items, as it applies to you.

1. At home - Connect to VPN (Global Protect) to get all your windows/mac updates before you return to the office.
2. At home - Take a picture of your peripheral (monitor, dock, keyboard, mouse, etc.) connections so your can replicate the connections when  you have to set up in the office.
3. At office - Connect to Eduroam. Use eduroam installer to get updated certificate.
4. At office - Plug into an Ethernet port and get connected to the wired network.
5. At office - Turn off VPN if not needed for restricted resources (since you will already be on a secure Dartmouth network in the office).
6. At office - Phones
   1. If using a handset, verify it’s configured with your number and test it.
7. At office - Setup computer, monitor, mouse, keyboard, dock, and other peripherals. Verify functionality.

Self-help checklist for department administrators

Do the following items, as it applies to your department.

1. At office - Test office printer(s) - Does it work? Does it turn on? Print a test page. Check toner and paper levels. If needed,  see this article "Konica Minolta Supplies" to learn how to reorder supplies.
2. Phones
   • Have a new staff member starting or have someone moving to a new office? Request or update a phone.
   • If using a handset, verify it’s configured with your number and test it.
3. At office - Connect to Eduroam in your business area.  If you need to install Eduroam, see this article "Eduroam Installer for Windows and Macs".
4. At office - Plug into an Ethernet port and get connected to the wired network.
5. At office - Check your conference room equipment (i.e. conference phones, mics, projectors, flat panels, iPads, etc.), by using it as you normally would to check the functionality of the equipment.
   1. Power on flat panel display/projector to verify there is an image on the screen.
   2. Verify connections are working by routing a source.
      1. Installed computer
      2. HDMI, MDP (mini display port), or VGA connection (laptop or tablet)
      3. Test sound by playing back content (e.g. YouTube.com or recorded video)
   3. What to do if it doesn't work?
      1. Click here to request help at the "A&S Classroom AV - Report a Problem" form.
6. ITC routinely checks AV systems and portable equipment assigned to all centrally scheduled A&S classrooms.

Reminder: How to get IT help

ITC Service Desk Business Hours

• Monday - Friday, 8am - 5pm

Submit a Ticket

• Visit: https://services.dartmouth.edu and click Submit a Ticket
• An ITC consultant will follow-up to provide information or schedule support during business hours as needed.
• Request status can be viewed in the Dartmouth Services Portal: My Ticket Requests.

Call Us

• 603-266-2999 or toll free 1-855-764-2485
• During off-hours, the Dartmouth IT Call Center is operated by ITC’s support partner Vitalyst. If Vitalyst is not able to assist, a ticket will be created and sent to the ITC Service Desk for follow-up during regular business hours.
• For more information, see: Dartmouth IT Call Center.