Zoom Frequently Asked Questions

What is Zoom?

Zoom is a web-based video conferencing application which allows you to connect and collaborate from anywhere, anytime, with anyone.  Zoom users can use in-meeting features to collaborate on projects, share screens and annotations, chat and work in breakout rooms and record sessions locally and in the cloud.  Zoom offers high quality video and audio and screen sharing from your desktop or laptop computer (Windows and Mac), mobile devices (iOS and Android), phone, and other conferencing platforms such as H.323/SIP.  You can schedule an online meeting for the future or start an instant meeting and you can invite non-Dartmouth participants to your Zoom meetings.

How do I activate my Zoom account?

Go to https://dartmouth.zoom.us click Sign in and enter your Dartmouth NetID and password. Once this step is completed your account is activated. Bookmark this webpage. This is where you will sign into your account and access other resources.

How can I learn more about Zoom?

Register for live training.  The Zoom team offers daily (Mon-Fri) 30-min Getting Started sessions with live Q&A.  Register here: https://zoom.us/livetraining

Access Zoom Video Tutorials to learn more. See https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials.

How do I get Zoom support?

Zoom provides 24/7 support.  Use the Zoom Help Center to submit an online request for help or use their live chat feature.   https://support.zoom.us.

Talk to Zoom support by calling US: +1.888.799.0125

If your questions are related to a specific Zoom meeting, have your Zoom Meeting ID handy.


What is a Zoom Meeting ID and where do I find it? 

Each Zoom meeting has its own unique ID. When contacting the Zoom Help Center it helps to provide the meeting ID. The meeting ID is the 9-digit number at the end of the meeting url. It will be in your invitation or scheduled meetings and it appears at the top center of your meeting window when you're in a meeting.

See https://support.zoom.us/hc/en-us/articles/201362373-What-is-a-Meeting-ID-

How do I schedule a Zoom meeting?

See https://support.zoom.us/hc/en-us/articles/201362413-How-Do-I-Schedule-Meetings-

How do I schedule a Zoom meeting using Outlook?

See https://support.zoom.us/hc/en-us/articles/200881399-How-To-Use-the-Microsoft-Outlook-Plugin

How do I schedule a Zoom meeting in BWA.dartmouth.edu (Outlook Web)?

See https://support.zoom.us/hc/en-us/articles/115005223126-Office-365-Outlook-Web-Add-In

Can I schedule a meeting on the fly – an instant meeting?

Yes. There are two types of meetings: Meet Now and Scheduled meetings. First, download the Zoom desktop app (the Zoom Client for Meetings)  from https://zoom.us/download#client_4meeting.  

Once you’ve done that you can set up an instant meeting - Meet Now. To learn more, see https://support.zoom.us/hc/en-us/articles/201362533-Meet-Now-vs-Scheduled-Meetings

How do I join a meeting?

Connect by computer:

  1. You will receive an email meeting invitation. Contained within the body of the email (or on your calendar) is a Zoom meeting invitation.
  2. To connect by computer, select the meeting URL. This should be an active hyperlink which should automatically launch the meeting, but if the link is not active right-click on the URL and select "open this link", "go to this address" or copy and paste the entire URL into the address bar of your web browser.
  3. This will open your computer’s default web browser. You will be prompted to “allow” the Zoom app > select “allow.”
  4. The app automatically installs. Select “computer audio” and then you’re connected to your meeting via audio and video.

Connect by phone:

  1. Dial the phone number listed next to Dial: in your invitation.
  2. Once connected, enter the meeting ID (no spaces) when prompted. The meeting ID is the 9-digit number listed in the line below the phone number, and is also the number at the end of the meeting URL. Each Zoom meeting has a unique meeting ID.
  3. You’re joined by audio/phone to the meeting.

Connect by room system:

  1. Enter the IP address closest to your calling area (IP addresses are located in the meeting invitation).
  2. When a connection is made, enter the meeting ID when prompted and press # to enter the meeting via video and audio.

Connect by mobile device:

  1. You will need to install the Zoom mobile device app in order to connect by mobile.
  2. Tap the Zoom app icon on your device to open Zoom.
  3. Once the Zoom app is open you can choose to sign in or join a meeting.
  4. Selecting Join a Meeting will prompt you to enter the meeting ID of the meeting you are trying to join.

Connect by SIP:

  1. Enter the SIP address (from the meeting invitation) into your SIP-enabled device call menu.
  2. Press connect, and you are joined via audio and video.

See https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-

Are Zoom meetings encrypted?

Yes. All Zoom meetings are encrypted by default. Meeting hosts have the capability to enable the end-to-end encryption setting to their meetings for an added layer of application security. Enabling this setting will force encryption across Zoom running on desktop, mobile and Zoom Rooms, as well as for H.323/SIP endpoints except PSTN telephone. It will also force end-to-end group messaging (chats). For more information see https://support.zoom.us/hc/en-us/articles/201362723-End-to-end-Encryption. Dartmouth ITC Security recommends that meeting hosts enable this added layer of end-to-end security for meetings where highly-confidential or regulated information, such as PHI, HIPAA, PII, or FERPA may be exchanged or discussed. For more information about Dartmouth’s information security policy see https://services.dartmouth.edu/TDClient/KB/ArticleDet?ID=63654. If you have further questions contact Dartmouth ITC Security at infosec@groups.dartmouth.edu.

Can I share my screen in a Zoom meeting?

Yes. Both meeting hosts and meeting participants can share their screens by clicking the "Share Screen" icon in your meeting toolbar located at the bottom of your screen. See https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-Screen-

Can I connect through Zoom on mobile devices?

Yes. Zoom cloud meetings work on your iOS devices such as iPad, iPhone or iPod Touch, Android, Blackberry. See https://support.zoom.us/hc/en-us/sections/200305413-Mobile

How do I schedule meetings on behalf of someone else?

Zoom’s Scheduling Privilege allows a Dartmouth account holder to assign scheduling privileges to other Dartmouth account holders.  This is a helpful feature for administrative assistants. See https://support.zoom.us/hc/en-us/articles/201362803-Scheduling-Privilege. When assigning scheduling privileges, you are directed to enter the designee's email address.  You must enter the designee's email as NetID@dartmouth.edu  not firstname.lastname@dartmouth.edu.  To find an individual's NetID, open Contacts in your desktop client, find the name, place your cursor above that individual's avatar and the NetID will appear.  Alternatively, search the Dartmouth Name Directory (DND) https://lookup.dartmouth.edu/.

 Can more than one person be a meeting host?

Yes. As host you can designate alternative hosts from within Dartmouth.  Meeting participants who do not have a Dartmouth Zoom Pro license cannot be alternative hosts. See https://support.zoom.us/hc/en-us/articles/208220166-Alternative-Host. The instructions direct you to enter the alternate host's email address.  You must enter the alternate host's email as NetID@dartmouth.edu, not firstname.lastname@dartmouth.edu.  To find an individual's NetID, open Contacts in your desktop client and hover your cursor over the individual's avatar. The name and NetID will appear.  Alternatively, search the Dartmouth Name Directory (DND) https://lookup.dartmouth.edu/.

Can I add Zoom to meetings that are already on my calendar?

Yes. Open your meeting and select the Zoom icon to schedule a Zoom meeting. See https://support.zoom.us/hc/en-us/articles/200881399-Microsoft-Outlook-Plugin

Can I adjust different features for meetings?

Yes. Meeting settings allows you to enable or disable meeting features such as whether your video or sound are on when you join, participants can join before host, automatic recording, etc. See https://support.zoom.us/hc/en-us/articles/115005756143-My-Meeting-Settings

How do I record a meeting?

Select the Record icon on the bottom of your Zoom meeting window. You can save your recording locally or in the cloud. To save your recording locally, on your computer, see https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording. To save in the cloud, see https://support.zoom.us/hc/en-us/articles/203741855-Cloud-Recording


How do I conduct a Zoom meeting with multiple participants in different locations?

You may schedule meetings when some participants are gathered in a meeting room and others are connecting to Zoom remotely. The Zoom application for remote participants functions normally, but participants in the conference room will need to make selections within the Zoom interface that best work with an AV system. Best practices suggest that one computer should be connected to the AV system, and be the primary source for the Zoom meeting to prevent audio feedback.

The computer is connected to the AV system via the provided HDMI, VGA and/or USB cables attached to the system. In the Zoom interface make the selection to output audio through the AV system’s speakers. If there is a conference microphone connected to the AV system select that, otherwise use the computer’s built-in microphone. Select the AV system’s camera if available; otherwise, use the computer’s built in camera or an attached USB webcam. This allows remote participants to see and hear the conference room participants optimally.

Where can I learn more about desktop video conferencing best practices?

See https://services.dartmouth.edu/TDClient/KB/ArticleDet?ID=66112


Are there particular headsets that are recommended for video conferencing with Zoom?

The Dartmouth Computer store stocks several types of wired and wireless headsets, at different price points, that we have tested for use with Zoom.  For details, see http://computerstore.dartmouth.edu/accessories/category/headphones-speakers

What's the difference between a Meeting and a Webinar in Zoom?

The Meeting and Webinar platforms offer similar features and functionality, but have some key differences. Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance. Webinars are intended for larger groups. They are designed so that the host and any designated panelists can share their video, audio and screen while attendees are view only. Participant interaction is more limited in Webinars than in Meetings. Meetings are available to Dartmouth faculty, staff, and students through their Zoom account.  Dartmouth has a limited number of licenses for Webinars that can be issued on request. 

For more information see https://support.zoom.us/hc/en-us/articles/115005474943-Meeting-and-Webinar-Comparison

How do I request a Webinar license?

Contact help@dartmouth.edu to request a Webinar license.  Please provide several days' advance notice whenever possible.


What do I do if my audio isn't working?

See https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Device-Audio-

If you are using a Windows 10 laptop, please check your privacy settings to ensure Microphone access for the device is on and you have enabled Allow apps to access your microphone. Please see the "Built-In Microphone not working on Windows 10" related article to the right for more information.


See Related Articles to the right for more information.



Article ID: 65470
Thu 10/18/18 10:51 AM
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