Tech Check for Students Learning Remotely

Check your tech!

Table of Contents

• Remote Learning Technology Readiness
  • Required Equipment
  • Recommended Equipment
  • Recommended Software
  • Activate your Dartmouth Zoom account
  • Remote Learning Readiness Check
• Get Help
  • Undergraduate Students
  • Geisel, Thayer, or Tuck students, faculty, or staff
  • Alumni
• Internet Connectivity
  • Comcast
• For more information

Remote Learning Technology Readiness

Required Equipment

• A computer that meets the Dartmouth Minimum Hardware Requirements
• Microphone and camera as required per course
  • Most laptops include a built in microphone and camera
• Peripheral equipment as needed (headset, monitors, keyboard, mouse/input device)

Recommended Equipment

• Reliable Internet access with the capability to stream audio and video content
  • Zoom recommends 2.5 Mbps for receiving 1080p HD video and 3.0 Mbps for sending 1080p HD video.
  • Households with more than one person streaming at a time may need higher speeds.  Two simultaneous HD quality streams would need around 6.0 Mbps, and so on.

Recommended Software

Have a Mac? Many software applications can be downloaded from the Dartmouth Software Center.

• Chrome or Firefox - Preferred web browsers for Canvas access
• Zoom - Video conferencing tool used for live class sessions, group work, and collaboration
• GlobalProtect VPN - VPN may be required to access some Dartmouth network resources
• Microsoft Office - Core productivity applications including word processing
• Slack - Communication and collaboration tool used by some courses

Activate your Dartmouth Zoom account

• Go to dartmouth.zoom.us and click Sign In to provision your Dartmouth Zoom account.  Enter your Dartmouth NetID, password, and Duo Authentication. Once this step is completed your account is activated.  Bookmark this webpage. This is where you can sign in to your account and access other resources.

Remote Learning Readiness Check

1. Open Chrome or Firefox and verify that you are able to log into Canvas
2. Join a Zoom Test Meeting to familiarize yourself with the Zoom and test your microphone/speakers

Get Help

Undergraduate Students

• Submit a request for help here

Geisel, Thayer, or Tuck students, faculty, or staff; please use the following:

• Geisel - email geisel.computing.support@dartmouth.edu or call 603-650-1600
• Thayer - email computing@thayer.dartmouth.edu or call 603-646-0855
• Tuck - email helpdesk@tuck.dartmouth.edu, call 603 646-1818, or-visit AskAmos.tuck.edu 

Alumni, please use the following:

• Alumni Helpdesk - email alumni.help@dartmouth.edu, call 603-646-3202 or toll free at 855-215-9024

Internet Connectivity

Comcast

• Internet Essentials - Internet Essentials from Comcast brings affordable, high-speed Internet to your home so you can have greater access to homework, job opportunities, healthcare and benefits, education resources and more.  Signing up is easy and fast from your mobile device at apply.internetessentials.com.  You may qualify if you are eligible for public assistance programs like the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI and others.

• Student-Exclusive Offers - See student-exclusive university offers now at xfinity.com.

• Xfinity WiFi Hotspots - Public Xfinity WiFi hotspots located in businesses and outdoor locations across the country are available to anyone who needs them for free through the end of 2020 – including non-Xfinity Internet subscribers.  Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

For more information

• Dartmouth Remote  - A resource center for teaching, learning, and working remotely