Service Desk Overview

 

Contents

About the Service Desk

The ITC Service Desk is the primary point of contact for technology requests and support. We provide support for active members of the Dartmouth community, including Dartmouth College undergraduate students.

For more details on the support that we provide, please visit our support page.

You can check if a service is down by going to DartPulse.

Policies

Request Support

The Dartmouth Services Portal is a great place to start for information and to request support.
  • Search the Knowledge Base for self-help technology solutions.
  • Browse through the Service Catalog to find specific technology services and submit support requests. Some service examples include:
    • Dartmouth account and access requests.
    • Help selecting new computer equipment or software.
    • Setup and configuration of new Dartmouth computers and devices.
    • Installation of Dartmouth software.
    • Troubleshooting supported software, hardware and network issues.
    • Upgrade desktop operating systems on supported computers.
  • If you can't find what you need, submit a general request form.
New requests will be reviewed Monday - Friday, 8am - 5pm EST.
 

Real-time Remote Support

  • Call 603.646.2999 or toll free 1.855.764.2485 (24 hours a day, 7 days a week).
    • Our support partner, Vitalyst, provides phone support 24/7.

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Message Us

Submit a general request for help on the Services Portal and we will follow up through email. 

Request Help

Call us

Our support team is available 24/7

603.646.2999

Toll-Free
855.764.2485

Repairs

If your computer is in need of hardware repairs, submit one of the requests on our Services Portal

On-Campus Repairs

Off-Campus Repairs

Knowledge Base

More information can be found at the Knowledge Base on our Services Portal

Services Portal

Services Portal

Looking for a specific request? Search through our Services Catalog on the Services Portal

Services Catalog

Details

Article ID: 107239
Created
Fri 5/8/20 3:50 PM
Modified
Wed 7/20/22 9:04 AM