Contents

• About the Service Desk
• Policies
• Request Support

About the Service Desk

The ITC Service Desk is the primary point of contact for technology requests and support. We provide support for active members of the Dartmouth community, including Dartmouth College undergraduate students.

For more details on the support that we provide, please visit our support page.

You can check if a service is down by going to Status Page.

Policies

• Dartmouth Information Technology Policy
• Acceptable Use Policy
• Copyright Policy & Guidelines
• Peer-to-Peer File Sharing

Request Support

• Search the Knowledge Base for self-help technology solutions.
• Browse through the Service Catalog to find specific technology services and submit support requests. Some service examples include:
  • Dartmouth account and access requests.
  • Help selecting new computer equipment or software.
  • Setup and configuration of new Dartmouth computers and devices.
  • Installation of Dartmouth software.
  • Troubleshooting supported software, hardware and network issues.
  • Upgrade desktop operating systems on supported computers.
• If you can't find what you need, submit a general request form.

• Service Desk staff will schedule time with you for a phone call or remote desktop session during business hours as needed. 
• Check the status of your requests.

Real-time Remote Support

• Call 603.646.2999 or toll free 1.855.764.2485 (24 hours a day, 7 days a week).