Desktop phone panel does not display information

User reports that Cisco VOIP isn't working, panel doesn't display information. Phone was not working after coming back from walk.

1. Check that ethernet cable is plugged into wall port identified by blue label.

2. Check that ethernet cable is plugged into correct port on phone.

3. Re-plug ethernet cable into phone, see if phone begins self-registration.

4. Check activity status of wall port with network services.

5. Submit a support request in the Services Portal to request a new phone. 


Article ID: 81010
Mon 6/17/19 1:37 PM
Thu 2/13/20 10:03 AM