Desktop phone panel does not display information

User reports that Poly VoIP phone isn't working, panel doesn't display information. 

1. Check that Ethernet cable is plugged into wall port identified by blue label.

2. Check that Ethernet cable is plugged into correct port on phone.

3. Re-plug Ethernet cable into phone, see if phone begins self-registration.

4. Check activity status of wall port - do other things (e.g. computer with WiFi disabled) plugged into the same wall port have a network connection.

5. Submit a support request in the Services Portal to request a new phone. 


Article ID: 81010
Mon 6/17/19 1:37 PM
Tue 1/5/21 9:35 AM