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Phones

Articles related to desk phones, conference phones, soft phones and mobile phones for the new phone system.

Categories (4)

Old Cisco Phone System

Click here for information regarding phones that are still in the old Cisco phone system

Call Centers

Dartmouth's new phone system has many options for automatically routing incoming calls. These can range from "ring groups" to "call (contact ) centers". Articles in this category provide information about these options.

GoToConnect Desktop and Mobile Downloads

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Learning Resources for GoToConnect Users

Links to information about GoToConnect basics and links to online learning resources.

Articles (37)

Pinned Article Phone System FAQs

Jive Becomes GoToConnect

Replacing Dartmouth's Phone System

Dartmouth selected Jive to be our cloud-based voice provider, replacing our on-premises telephone system.

Transferring Calls with GoToConnect

Installing GoToConnect Mobile

Installing GoToConnect on Your Computer

First Use GoToConnect Issues

Getting Started with Poly Desk Phones

Getting Started with Poly Conference Phones

Quick Reference Cards: Poly Phones, GoToConnect Desktop and Mobile

Online Learning Resources for GoToConnect

VoiceMail Menu Options

VoiceMail: Greetings, Listening, Forwarding

GoToMeeting

Configure iOS for Email

Configuring Android devices for email

Headsets for Phones

"Your call could not be connected" Error in GoToConnect

Answering Multiple Lines with GoToConnect

Blocked Area Codes

Conference Bridge

Dartmouth issued Mobile Phone Plans and Policies

Dartmouth Mobile Website

Desktop Phone Models

Find Desk Phone Manufacturer Information

GoToConnect Contacts

Manage Speed Dial (Favorites) on Phones

Obtaining a New Office or Room Phone

Phone Quick Access Codes

Phone Web Portal

Save VoiceMail Message on Cisco Phone to Computer

Sending Faxes from Dartmouth Phones

Set "Do Not Disturb" on Your Dartmouth Phone

Using the Phone Self-Service Portal for Forwarding and Other Functions

Schedule by Department for New Phone Deployment

Spam Voice Calls

Troubleshooting Log for Phone Engineers