Troubleshoot GlobalProtect VPN for Mac

This article provides some troubleshooting tips for the GlobalProtect client installed on a Mac computer. Below is a list of a few known issues.

Issue: Connecting Loop

The GlobalProtect client is sitting in a Connecting loop.


This article applies to users visiting the website on a Mac.  


The signed Palo Alto system extension was blocked from loading. 


For Mac OS Monterey

  1. Open System Preferences
  2. Security and Privacy
  3. Click the General Tab
  4. Click Allow under the Allow apps downloaded from section
  5. Uninstall GlobalProtect by running the installer and selecting the Uninstall option
  6. Re-Install

For Mac OS Ventura

  1. Open System Settings
  2. Go to Privacy and Security
  3. Scroll down to Security
  4. Click the Open Anyway button (This button is available for about an hour after you try to open the app)

(Alternately you can sign out the user under settings in GlobalProtect.)

If unable to quit Global Protect, force quit:

To quit the GlobalProtect client:

Open terminal and paste the following in:

launchctl unload /Library/LaunchAgents/*

To use the VPN again:

launchctl load /Library/LaunchAgents/*

To completely uninstall GlobalProtect

sudo /Applications/


Issue: not resolving

When visiting user may receive the following message:’s server IP address could not be found.


This article applies to users visiting the website on a Mac.  


If your web browser cannot resolve the website, the issue may be due to your DNS server settings.

Known issues with the following DNS servers:



To resolve this issue, you can add the following DNS servers:

  • - Dartmouth DNS server
  • - Google DNS server

To add this DNS server do the following:

  1. Open System Preferences
  2. Open Network
  3. Click Advanced
  4. Click the DNS tab
  5. Add the following IP to your DNS Server's list:
  6. Move the newly added IP to the top of the list
  7. Click OK
  8. Click Apply
See Related Articles to the right for more information.
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Article ID: 73746
Thu 3/14/19 10:01 AM
Thu 4/4/24 1:40 PM

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Global Protect by Palo Alto Networks is Dartmouth's newly supported VPN client. This tool has replaced the F5 VPN client, also known as the Big-IP Edge client, and is available across different devices and operating systems.