Pre-Term Technology Planning

At the start of each term, Information, Technology, and Consulting focuses on helping faculty and students prepare for a successful learning experience. This article provides information on everything you will need to know about preparing your technology during this time and for the start of the term. 

Table of Contents

• What to Expect at the Start of the Term
• Plan Ahead
• Faculty Class Prep
• Departmental Technology
• Get Help

What To Expect at the Start of Term

During the start of the term, IT support will be focused on providing academic and student-centered support. To help make the new term a success, we want your help to plan ahead. Please be aware of these key points to help prepare or plan accordingly:

• Technology support will be prioritized for academic and student support. Other requests may have longer wait times.
• Prepare your technology early and request help for anything that can be done ahead of term.
• Browse the Knowledge Base for helpful information on the technology you're using.
• If you need computers or other equipment, order early by visiting the Dartmouth Computer Sales and Service site.
• CAP replacements may be delayed.

Plan Ahead

Prepare your Tech

• Update your computer.
  • If at home, connect to VPN (Global Protect) to get all your windows/mac updates.
  • Update and install the software applications you use daily.
  • Install and familiarize yourself with any new software you anticipate using for the term.
  • Set up and test a backup Duo authentication option.
• Ensure your computer is set up to the department printer by printing a test page.

Order Computers and Equipment Early

• If you need computers or other equipment, order early. To order online, visit Dartmouth Computer Sales and Service or visit our beautiful, state-of-the-art location at 7 South Street in Downtown Hanover, NH. Please note that sales and service may take extra time at the beginning of the term while we focus on supporting the incoming students and faculty.

Schedule Setups and Tech Orientations

• If you have a new employee who needs a technology orientation or a new computer setup, please submit a ticket requesting support from your friendly Client Technology Consultant.

Faculty Class Prep

• Classroom Technology and Audio Visual
  • Review the Classroom Technology Overview article for an introduction and overview of the class tech.
  • Visit your assigned classroom to familiarize yourself with the equipment and controls. If you have questions, schedule a Classroom Orientation.
  • Schedule Classroom Capture (where applicable)
• Canvas (canvas.dartmouth.edu)
  • Consult this introductory guide on Canvas to get started building your course site.
  • If you need more targeted assistance with setting up your course site in Canvas, feel free to sign up for a consult with one of Dartmouth's knowledgeable Learning Design and Innovation Group staff members.
• Need In-person Help?
  • Visit Berry 402 Faculty Walk-in Center, where Client Technology Consulting is dedicated to addressing your technology needs. Services are available by walk-in from 9 am to 2 pm, Monday through Thursday, in Berry 402, located next to Elevator 4 on the 4th floor.

Departmental Technology 

Check the following technology as it applies to your department. 

1. Office Printers
2. Phones
3. Wireless and Ethernet access (Eduroam)
4. Conference Room Equipment (AV)
5. Group-access Computers (shared department computers)

Get Help

Need IT Help 24/7?

• Call us at 603-646-2999

• Live chat on Service.Dartmouth.edu

• Submit a ticket at services.Dartmouth.edu

• Email Help@dartmouth.edu-24/7