Pre-Term Technology Planning

This article provides information on how to prepare your technology for the start of term.

Table of Contents

• What to expect for the start of term
• What should I do ahead of time?
• Faculty Preparation for Class
• Department Technology Check (for Department Admins)
• Reminder: How to get help

What to expect for the start of term

During the start of the term, IT support will be focused on providing academic and student-centered support. To help make the new term a success, we want your help to plan ahead. Please be aware of these key points to help prepare or plan accordingly:

• Technology support will be prioritized for academic and student support. Other requests may have longer wait times.
• Prepare your technology early and request help for anything that can be done ahead of term.
• Browse the Knowledge Base for helpful information on the technology you're using.
• If you need computers or other equipment, order early by visiting The Dartmouth Computer Store site.
• CAP replacements may be delayed.

What should I do ahead of time?

Prepare your Tech

• Update your computer.
  • If at home, connect to VPN (Global Protect) to get all your windows/mac updates.
  • Update and install the software applications you use daily.
  • Install and familiarize yourself with any new software you anticipate using for the term
  • Set up and test a backup Duo authentication option.
• Ensure your computer is set up to the department printer by printing a test page

Order Computers and Equipment Early

• If you need computers or other equipment, order early. Visit The Dartmouth Computer Store.

Schedule Setups and Tech Orientations

• If you have a new employee who needs a technology orientation or a new computer setup please submit a support request Click here.

Faculty Preparation for Classes

• Classroom Technology and Audio Visual
  • Review the Classroom Technology Overview article for an introduction and overview of the class tech
  • Visit your assigned classroom to familiarize yourself with the equipment and controls. If you have questions, schedule a Classroom Orientation
  • Schedule Classroom Capture (where applicable)
• Canvas (canvas.dartmouth.edu)
  • Consult this introductory guide on Canvas to get started building your course site
  • If you need more targeted assistance with setting up your course site in Canvas, feel free to sign up for a consult with one of our Learning Design and Innovation Group staff members

Department Technology Check (for Department Admins)

Check the following technology, as it applies to your department. 

1. Office Printers
2. Phones
3. Wireless and Ethernet access (Eduroam)
4. Conference Room Equipment (AV)
5. Group-access Computers (shared department computers)

Reminder: How to get IT help

ITC Service Desk Business Hours

• If you need immediate support: Call or Live Chat for support 24 hours a day, 7 days a week support.
• Emails and tickets are reviewed Monday - Friday, 8am-5pm

Call Us (24/7)

• 603-266-2999 or toll free 1-855-764-2485

Live Chat (24/7)

• Click on the chat icon on the services.dartmouth.edu page
• 

Email

• Email us at help@dartmouth.edu

Submit a Ticket

• Visit: https://services.dartmouth.edu and click Submit a Ticket
• Request status can be viewed in the Dartmouth Services Portal: My Ticket Requests.