Duo Overview
Contents
Setup
To access a service that requires two-factor authentication using Duo, you can self-enroll in Duo following the instructions on the Duo Setup page.
Note: it is recommended that you register more than one device with your Duo account (example: Mobile phone, Landline, DUO Token, Tablet, etc.)
Manage Your Devices
Duo provides the following two-factor authentication options:
- Duo mobile application - Duo Push
- Phone callback to your mobile, desk, or landline phone
- Tokens (which can be obtained at the Computer Store)
- Apple Touch ID (works only with Chrome)
No longer available due to security changes:
- SMS passcodes (via text message)
- Passcodes (via the Duo Mobile app)
You can use Duo to add a device. Start by using the Add a Duo Device page.
To manage existing Duo devices or preferences. Start by using the Manage Your Devices page.
How to Reactivate the Mobile App on a Mobile Phone
If you:
- purchased a new phone and have the same phone #
- are traveling internationally and have a new phone # and the same phone
- or you deleted everything on your old phone but still have the same phone number
you can use the Call Me option to re-activate the Duo Mobile app.
Do you need to reactivate Duo Mobile on iPhone or Android, and need to generate a new QR code to scan? Use the instructions on How to Reactivate the Mobile App on a Mobile Phone.
If you do not have any devices or a previously registered phone number, the quickest way to resolve this is to give us a call 603.646.2999.