Manage your Devices

Duo Overview



To access a service that requires two-factor authentication using Duo, you can self-enroll in Duo following the instructions on the Duo Setup page.

Note: it is recommended that you register more than one device with your Duo account (example: Mobile phone, Landline, DUO Token, Tablet, etc.)

Manage Your Devices

Duo provides the following two-factor authentication options:

  • Duo mobile application (which supports both the Duo Push and one-time passcode methods)
  • Phone callback to your mobile, desk, or landline phone
  • SMS passcodes
  • Tokens (which can be obtained at the Computer Store)
  • Apple Touch ID (works only with Chrome)

You can use Duo to add a device. Start by using the Add a Duo Device page.

To manage existing Duo devices or preferences. Start by using the Manage Your Devices page.

How to Reactivate the Mobile App on a Mobile Phone

If you got a new phone or you deleted everything on your old phone but still have the same phone number, you can use the Call Me option to re-activate the Duo Mobile app. Need to reactivate Duo Mobile on iPhone or Android, and need to generate a new QR code to scan? Use the instructions on to How to Reactivate the Mobile App on a Mobile Phone.

If you do not have any devices or an previously registered phone number, the quickest way to resolve this is to give us a call 603.646.2999.


Article ID: 116101
Sun 9/13/20 7:23 PM
Mon 9/14/20 11:36 PM