Duo - How to Reactivate the Mobile App on a Mobile Phone

Use the instructions below if you are trying to activate Duo Mobile on iPhone or Android and need to generate a new QR code to scan:

  1. Open a web browser and go to 2faenroll.dartmouth.edu.
  2. In the Duo authentication screen that appears, click My Settings & Devices.
  3. In order to manage your settings, you will need to authenticate by having Duo call your phone or another device. If necessary, a passcode can be provided to you by the Help Desk (646-2999).
  4. Once signed in, identify the device you are trying to activate, then click Device Options.
  5. Select Reactivate Duo Mobile, then use the camera on your phone to scan the QR code. You may need to give the Duo Mobile app access to your camera in order to scan the code.
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Article ID: 74762
Fri 3/29/19 4:01 PM
Tue 4/7/20 11:25 AM