Supervisor Manually Logging Agent In or Out of Queue

Supervisors of call centers no longer need to contact IT when one of their agents forgets to log into or out of their phone queue and is now not available.

To do this yourself:

  1. Log in to GoToConnect.
  2. Click the Supervisor icon (speedometer) in the left navigation bar.
  3. Click the queue you want to modify.
  4. To log in an agent:
    1. Click Include logged out agents.
    2. Find the agent you want to log in.
    3. Click the ellipsis in the Action column then click Login from the menu that appears.
  5. To log out an agent:
    1. Click the agent you want to log out
    2. Click the ellipsis in the Action column then click Logout from the menu that appears.

Details

Article ID: 109283
Created
Fri 6/5/20 10:39 AM