Supervisor Manually Logging Agent In or Out of Queue

Supervisors of call centers no longer need to contact IT when one of their agents forgets to log into or out of their phone queue.

A supervisor can log an agent into or out of their call center(s) following the steps below:

  1. Log in to GoToConnect as yourself.
  2. Click the Supervisor icon (speedometer) in the left navigation bar.
  3. Click the Queues tab, then the queue you want to modify.
  4. To log in an agent:
    1. In the Agent Activity box, click All.
    2. Find the agent you want to log in.
    3. Click the ellipsis in the Action column then click Login from the menu that appears.
  5. To log out an agent:
    1. Click the agent you want to log out
    2. Click the ellipsis in the Action column then click Logout from the menu that appears.

Details

Article ID: 109283
Created
Fri 6/5/20 10:39 AM
Modified
Tue 2/1/22 8:08 AM