Administrator Manually Logging Member In or Out of Queue

Administrators of call queues no longer need to contact IT when one of their members forgets to log into or out of their phone queue.

A queue administrator can log a member into or out of their call queue following the steps below:

1. Open a web browser and log in to dartmouth.zoom.us using your NetID and password.
2. Click Analytics & Reports in the left navigation bar.
3. Click the Zoom Phone Analytics tab, then the Call queue analytics report.
4. If you are an administrator of more than one queue, in the Call queues field at the top of the page, select the Call queue for which you need to log out a member.
5. Scroll to the bottom of the page. Click the call queue name, then scroll to the bottom of the next page. All of the members of the select call queue will be displayed.
6. With the cursor in the table that is displaying the queue members, scroll to the right of the page. In the Receive calls for this queue column, slide the toggle for the member to log them in or out of the queue.