Graduating Students - Dropbox



What happens

  • Approximately 60 days after commencement, your Dartmouth Dropbox account will convert to a free Basic personal account which you can access using the steps in 'What you need to do'.  
    • Your account will move into a Suspended status approximately 60 days after commencement. You will receive an email that your account has been suspended. Please note, while in the Suspended state, you will not be able to access your files. If you have your email forwarding set up, you'll receive a message stating that your account has been suspended. 
    • Within a week of moving into the suspended status, your Dropbox account will convert from the Dartmouth team to a free Basic personal account. You'll receive a message that your account has been removed from Dartmouth College's Dropbox team. 
    • After you have received the email that your account has been removed from Dartmouth's Dropbox team, you will need to reset your password ( in order to sign into your personal account.
  • If you are not graduating in June, you can request to manually leave the Dartmouth Dropbox team


  • Approximately 60 days after commencement your Dropbox account at Dartmouth will convert to the free individual Basic account. 

What you need to do

  • You will receive this message when your account is Suspended approximately 60 days after commencement
  • When your account has been removed from Dartmouth's team, you will receive this message
    • After your account is converted, you will no longer sign in to Dropbox with your Dartmouth NetID password. You will need to set a new Dropbox password in order to sign in to Dropbox again:
      • In a web browser, navigate to click the "Forgot your password?" link below the login fields. An email will be sent to your Dartmouth email address with instructions for resetting your Dropbox password. If you do not have email forwarding set correctly, you may not receive this message. 
    • If you are already using the Dropbox client application, you will receive a notification that your storage space has been reduced to 2GB.
      • The Basic account has a maximum of 2GB of storage. See for more details.
      • If you are using over 2GB of storage in your Dartmouth Dropbox account, your new Basic individual account will stop syncing after the conversion. You won’t lose access to your files, but you will not be able to add anything to your Dropbox until you reduce your storage requirements or purchase a different storage plan. You can upgrade your plan by visiting
  • If your account exceeds 2GB of space in early August, you can do one of the following:
    • Remove files from your Dropbox to free up space.
    • Purchase a Pro or Plus account under your personal email address (remember to change to a personal email address first). This will give you more space. Click “get started” under Pro or Plus:
  • What to expect when you are downgraded to a Basic account
    • You won’t lose access to any of your files and folders stored in Dropbox.
    • However, with a Basic account, you can only add up to 2 GB of files to your account.
    • Also, you can only sync up to 2 GB of files to your computer.
    • So, depending on how much Dropbox storage you were using before, some files might stop syncing and you may not be able to add more files to your Dropbox account.

Need help

Still need help?

If you need additional help, ITC's Service Desk team can assist during your transition from Student to Alum

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Article ID: 108552
Wed 5/27/20 3:19 PM
Wed 10/20/21 5:32 PM