Updating...
Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
ITC Services Portal
Sign In
Search
Home
Faculty
Students
Feedback
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Blank
Knowledge Base
Dartmouth Remote
Connecting Remotely
Improving your Zoom connection
Improving your Zoom connection
Tags
Zoom
DartmouthRemoteReadiness
Sometimes the video or audio in Zoom call gets distorted or drops
Table on Contents
Use the best Internet connection you can
Mute your microphone when you're not speaking
Stop your video when you don't need it
Set up the meeting to support muted audio and turned off video
Turn off HD video
Avoid other Internet activity
Communicate with instructors/moderators
Use the best Internet connection you can
In general, wired connections are better than wireless connections, and wireless connections are better than cellular based connections. Plan ahead for Zoom meetings, and as often as possible, join Zoom calls from locations where you have access to the best Internet connection you can manage.
Mute your microphone when you're not speaking
While your microphone is on, Zoom is sending an audio stream - even if it consists of no useful audio - to the Zoom servers. Similarly, while everyone else's microphone is on, you're downloading their audio to you. If only the person speaking has their microphone on and everyone else is muted, only the minimum amount of audio data will be sent.
Stop your video when you don't need it
If your instructor or moderator is okay with you doing so, start your video only if you need to share something visually on webcam and stop your video when you don't need it. Video data works the same way as audio data described above - turning off video can save a lot of bandwidth. This does have some impact as you lose other's visual signals that make communication easier, but is the most effective way to manage Zoom problems on a bandwidth constrained Internet connection
Set up the meeting to support muted audio and turned off video
If you are organizing a Zoom meeting and are anticipating that a meeting should have participants muted by default and video turned off, you can set that up when creating the meeting. Below is an example of a meeting creation via the Outlook plug in on a Mac:
Turn off HD video
If you do decide to go ahead with video, you can change Zoom settings to turn off HD video and save bandwidth both for you uploading to Zoom, and for other participants to download your video stream. You can find up to date instructions for disabling HD via this
Zoom support link
Avoid other Internet activity
Zoom competes with all other applications for your Internet bandwidth. If you experience issues, try closing out any unneeded applications. This particularly applies to bandwidth extensive applications, such as large file downloads or uploads, streaming video, backups, etc. Also consider other users on your network: if you're at home, if other occupants are playing online games or streaming video via Hulu, Netflix, or other similar platforms, their Internet traffic will compete with your Zoom call.
Communicate with instructors/moderators
If you know ahead of time that you will be on a slow or otherwise insufficient Internet connection, or discover so during a call, let your instructor or moderator know so that they can adjust if necessary.
Sign in to leave feedback
0 reviews
Blank
Blank
Blank
Blank
Print Article
Related Articles (4)
3- Zoom FAQs
Frequently asked questions about Zoom
How do I attend a virtual class lecture?
How to view lectures and lecture materials remotely.
Remote Teaching Setup for Faculty's Home and Office
The recommended technology set up for teaching remotely in faculty offices or non-classroom spaces.
Zoom - Getting Started
What is Zoom, who should use it, and why should I use it
Deleting...
×
Share
Recipient(s)
- separate email addresses with a comma
Message
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the ITC Services Portal knowledge base.<br /><br /><a href="https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=101952&SIDs=6501">https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=101952&SIDs=6501</a><br /><br />Improving your Zoom connection<br /><br />Information on how to improve your Zoom connection