Dartmouth College Business Continuity Guidelines

This is a Quick Reference Guide for tools and services to help you work off-campus such as VPN and Zoom.
In the case of a Dartmouth College emergency, these guidelines can help you prepare for remote work.

Table of Contents

• Enterprise Continuity
• Tools and Services for Working Remotely
• General Guidelines When Working Remotely

Enterprise Continuity

In the event of an emergency, your ability to continue your work may be impacted. This article provides tools, services, and general guidelines for working remotely.

Tools and Services for Working Remotely

Consider what you will need and take action to prepare to work remotely before the emergency occurs.

Equipment

• What equipment will you need?  Laptop, Wifi, headset, adaptors for peripheral equipment as needed (monitors, keyboard, mouse/input device)

Software

• Do you have the software you will need installed on the computer you will use and have you tested using it?  For installation and further information, click on the following links.

•   Global Protect (Virtual Private Network) 

•   Zoom (video and audio conferencing, remote meetings)  

•   Go To Connect (to have your business phone work from your computer) 

•     Microsoft Office (Outlook for email, Word, Excel, etc.)  

• bwa.dartmouth.edu (to access your mailbox using a web browser)  

• Other software specific to your work?

Other Services

• Are you able to access content on shared network drives?  Sharepoint?  Google Drive?
• Is your remote/home phone line registered with Duo?  
• Do you have information to help you access other Dartmouth staff (via email, phone, zoom) who can assist if issues arise?
• If necessary, have you forwarded your work phone (classic desk phone, IP-based) to an alternate phone number? 
• If necessary, have you forwarded your work phone (Jive, Dartmouth’s new phone system) to an alternate phone number?

General Guidelines When Working Remotely

1. Have an agreed upon central communication tool for your group ahead of time. 
2. It's helpful for members of your team to know your availability.   Examples of communications are:
   • I’m working and available
   • I am not working and unavailable
   • Away for lunch
   • Signing off for the day
3. With team members working remotely, it may be important to share calendars and keep your calendar up to date.
4. Try to keep the same schedule as your team, for example, start & end times, lunch.
5. Find a quiet area to work so that background noises are not a distraction for people you are speaking with over the phone or via other collaboration tools (barking dogs, television, kids).
6. Have the phone numbers of the meeting rooms you regularly visit documented so that you can easily call in.
7. Standardize every meeting you schedule to include a Zoom invitation.
8. A very limited number of loaner laptops are available at the Dartmouth Computer Store if there are staff who do not typically use a laptop.  There is a fee for this service.