Installing GoToConnect (Jive) on Your Computer

Jive's softphone (software-based phone) application, called "GoToConnect", can be installed on either Macintosh or Windows computers. Linux users needing a software-based phone would need to use the Jive web portal

Installing the Jive Softphone

  1. Go to https://support.goto.com/jive/help/how-do-i-install-gotoconnect-jive-install-gtc.
  2. Ignore the "Before you can use GoToConnect, you must register for a JiveID and a system admin must assign a device profile to you" line.
  3. Click Download for Mac or Download for Windows as appropriate, and save the installer to your computer.
  4. Find the file you just downloaded (Jive.exe for Windows and Jive.dmg for Macintosh) and double click it to install.

Initial Login with Jive Softphone

  1. Open GoToConnect. You'll be prompted to give GoToConnect access to your microphone, speakers, camera and system. Click OK to allow this. 
  2. In the Email address field, enter <your NetID@dartmouth.edu> (e.g. D12345A@dartmouth.edu). Click Next then Continue
  3. When the Dartmouth web authentication screen appears, enter your Dartmouth NetID and password, and Duo if prompted. 
  4. Click I Agree to agree to the Terms of Service. 
  5. Once the GoToConnect window is displayed, click the Gear icon found at the bottom of the left column, then Settings from the menu that appears. 
  6. Click General in the left column, then click Start GoToConnect Desktop automatically at launch
  7. Review the other setting options by clicking the other options in the left column, configuring your system as you prefer.
  8. Once you're done with your settings, click the X in the upper right section of the window to close the Settings window. Note: This is different that the X in the upper right corner for the Jive window that closes the entire Jive application. 

For an overview of the GoToConnect features, see https://support.goto.com/jive/help/video-gotoconnect-overview-8-02. If you have other questions about using GoToConnect, see https://support.goto.com/jive, click the Voice button the GoToConnect in the left column.

Details

Article ID: 86091
Created
Tue 9/3/19 9:42 AM
Modified
Wed 11/27/19 10:32 AM

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