Installing GoToConnect on Your Computer

Dartmouth's software-based phone is called "GoToConnect". There is a version you can install on computer (GoToConnect Desktop) and another version that can be installed on smart phones (GoToConnect Mobile). GoToConnect Desktop can be installed on either Macintosh or Windows computers. Linux users needing a software-based phone would need to use the phone web portal

Installing GoToConnect Desktop

  1. Go to
  2. Ignore the "Before you can use GoToConnect, you must register your email and a system admin must assign a device profile to you" line.
  3. Click Download for Mac or Download for Windows as appropriate, and save the installer to your computer.
  4. Find the file you just downloaded (GoTo.exe for Windows and GoTo.dmg for Macintosh) and double click it to install.

Initial Login with GoToConnect Desktop

  1. Open GoToConnect. You'll be prompted to give GoToConnect access to your microphone, speakers, camera and system. Click OK to allow this. 
  2. In the Email address field, enter <your> (e.g. Click Next then Continue
  3. When the Dartmouth web authentication screen appears, enter your Dartmouth NetID and password, and Duo if prompted. 
  4. Click I Agree to agree to the Terms of Service. 
  5. Once the GoToConnect window is displayed, click your profile icon found in the upper right corner, then Settings from the menu that appears. 
  6. Click General in the left column, then click Start GoToConnect Desktop automatically at launch
  7. Review the other setting options by clicking the other options in the left column, configuring your system as you prefer.
  8. Once you're done with your settings, click the X in the upper right section of the window to close the Settings window. Note: This is different than the X in the upper right corner for the GoToConnect window that closes the entire GoToConnect application. 

For an overview of the GoToConnect features, see If you have other questions about using GoToConnect, see, click the Apps, Phones & Fax button.


Article ID: 86091
Tue 9/3/19 9:42 AM
Tue 9/7/21 2:58 PM