Using the Phone Self-Service Portal for Forwarding and Other Functions

For users who have moved to Dartmouth's new phone service, the option to do call forwarding from phone.dartmouth.edu will no longer work. Users can now go to the following link to manage forwarding on their phones:

my.jive.com/me/dartmouthedu
 

Table of Contents

The User Portal

  • If prompted, sign in with netID@dartmouth.edu, and click "Next", then click "Continue" on the screen that says "We'll take you to your company's sign-in page". You will then be redirected to the Dartmouth SAML screen, where you will be prompted to authenticate using Duo.
     

  • If you've logged into my.jive.com via your browser before, you might not be prompted and will immediately be shown your user portal page. This is to be expected. 

You should be placed on a page that says "Service Settings" at the top of the screen. Below that, you will see a bar with the following format:
netid@dartmouth.edu / Dartmouth College / Line
The option for "Line" is a drop-down with your extension and name in it. 



Below that, you should have five tabs: "Extensions Directory", "Button Configuration", "Find Me/Follow Me", "Voicemail", "Fax".

1) In the "Extensions Directory" tab, you can search by name for a person, using the search box. This directory has no effect on your phone, whether it's hardware-based or softphone.
2) In the "Button Configuration" tab, you will see a messages that says "For button configuration, please contact your administrator who can set this up for you". 
3) In the "Find me/Follow me" tab, you can set up forwarding and ring steps. This is how forwarding can be changed, and that will be explained further down in this article.
4) In the "Voicemail" tab, you can change your voicemail settings. NOTE: DO NOT CHANGE YOUR EMAIL ADDRESS - THIS WILL CAUSE PROBLEMS WITH YOUR PHONE LOGIN. You can change whether you want the voicemail to email notifications, what file format you'd like them in, and whether or not you want them automatically deleted. 
5) In the "Fax" tab, you could set up an email address that could receive any faxes accidentally set to your number. We generally do not recommend this, because you may receive unwanted email if someone has misdialed a fax number. 

Phone Forwarding

All forwarding is handled by the "Find Me/Follow Me" tab. There are several different options here, all of which will be covered. The phone system uses "ring steps" to describe what sort of behavior you want your Dartmouth extension to have.



1) If you want to forward all calls to your extension to your cell phone or home phone, select "External" in the drop-down, and then enter your cell phone number as a 10-digit number. When done, click "Save". 

2) If you want to forward all calls to your extension to another extension on campus, select "Internal" in the drop-down, and then enter the extension as a 5-digit number.

3) If you want your desk phone to ring, and then your cell phone to ring if you don't pick that up, click the "Add ring step" button, select "External", and then click "Save". You may repeat this for as many ring steps as you would like, but the last two steps should always be set to "Voicemail" and "Unspecified".

4) If you want your desk phone and cell phone to ring at the same time, click the "add internal number or an external number" link in that ring step, and enter the number you wish to have ring simultaneously.

On each ring step, regardless of how many devices are set to ring, there is a gear icon above the extension or number. This opens up a few more options.

  • The first option is to "confirm pickup" which will play a recording when you pick up the line to confirm whether you want to answer the call or send it to voicemail. This may be desirable if you have set your cell phone to ring and you're not in a position to answer a call to it.
  • The second option is "pass-through caller ID". This passes through the caller ID of the original calling party when Find Me/Follow Me routes the call to an external number. If this is not checked, a call routed to an external number will display your Dartmouth extension regardless of what number is calling it. We recommend leaving this option checked.
  • The third option is "Ring time". 20 seconds is the standard configuration. Each ring cycle is about 5 seconds, so 20 seconds is approximately four rings. This can be set to any value you choose, but we recommend leaving this as 20 seconds. Note that if there are multiple ring steps, the time will be cumulative - So if there are two ring steps at 20 seconds each, it would be 40 seconds, or 8 rings, before a caller was directed to voicemail.

Details

Article ID: 99263
Created
Wed 2/26/20 10:09 AM
Modified
Thu 4/2/20 2:05 PM