Additional Features of IP Desktop Phones

These features are available for Cisco IP phones.

Dialing Options

  • Off-hook dialing: Lift handset and dial the number.
  • Predialing: Dial the number you want to call and either pick up the handset, which initiates the call, or press the Dial soft key (on a 7960 only). This will initiate the call on the speakerphone if the handset is *not* picked up.
  • On-hook dialing: Press the Speaker button, then dial (*not* offered on the 7912 set).

Distinctive Ring Per Line

Set a distinctive ring for each line appearance on your phone (7960 sets only).

To Set Up:

  1. Press the Settings button on your phone.
  2. Select #2 Ring Type.
  3. Scroll down to the line appearance you want to change and press the Select soft key.
  4. Select one of seven different ring settings by highlighting the ring type you want, then pressing the Select soft key followed by the OK soft key.


To Activate: During a call, press the Hold soft key.

To Return to the Call

  • Press the Resume soft key.


  • Lift handset and press the Redial soft key.    

Call Forward

Manually forward all calls coming into your set. You can forward to an IP phone or non-IP phone.

To Activate:

  1. Press the CFwdAll soft key
  2. Dial the number to which you want to forward all calls. Either 646-xxxx, on campus, or 8-1-xxx-xxx-xxxx for off campus landline or cell phone numbers.

To Cancel:

  • Press the CFwdAll soft key

Call Transfer

Transfer a call to another on-campus telephone number. Calls cannot be transferred off-campus.

To Activate:

  1. With a call in progress, press the Trnsfer soft key.
  2. Dial the number to which you are transferring the call.
  3. When you hear ringing, press the Trnsfer soft key again, or when the party answers, announce the call and press Transfer.
  4. Hang up to end your participation in the call.

Special Note: To abandon the transfer, press the End Call soft key which disconnects the transfer and places the original caller on hold.

Answer two calls at once

  • Answer call #1. The second call will present itself on the display and the phone will beep once in your ear. If you choose to answer the second call, press the Answer soft key, which answers the second call and places the first caller on hold.
  • To toggle between the two callers use the Hold soft key and the Resume soft key.

Call Join

When on an active call, and a second call is received, you can "join" both lines into a conference call.

To Activate:

  • While on an active call, a second call comes into your line. Press the Answer soft key to answer the second call. This places the first caller on hold. If you want to join the call, press the Confrn soft key once to initiate the conference, then again to connect the two calls together.

Call Pick-up

Answer calls to other phones within a designated call pick-up group.

To Activate:

  1. As the phone rings at the extension within your call pick-up group, pick up your handset to get dial tone on your line.
  2. Press the More soft key to view the PickUp soft key.
  3. Press the PickUp soft key to transfer the call to your extension.
  4. Answer the incoming call that is redirected to your phone by pressing the Answer soft key.

Conference Calls

Set up a conference with up to nine other parties on or off campus.

To Activate:

  1. With a call in progress, press the Confrn soft key. This opens a new line while placing the other party(ies) on hold.
  2. Place a call to another party.
  3. When the call connects, press Confrn again to add this party to the call.
  4. Repeat the first three steps to add another caller.

Special Note: To abandon the addition of a conferee, press the End Call soft key, which disconnects that leg of the conference and places the other conferees on hold.


Article ID: 64548
Tue 10/9/18 12:14 PM
Thu 3/12/20 8:49 AM