Office 2016 for Mac: OneDrive files open in "read-only" or "enable edit mode"

When opening a file in Office 2016 for Mac application (Excel, PowerPoint, Word), file opens in read-only or enable edit mode. In open app, Office365 account is not signed into. Signing into account generates error message - Another account from the same organization is already signed in. To switch accounts, please go to Applications/Utilities/Keychain access, clear all entries including the 'Office' keyword, and then restart app.


To resolve this issue, use the Keychain Access app to delete any password entries that contain "Office." To do this, follow these steps:

  1. Start the Keychain Access app.
  2. In the Search field, type Office.
  3. Delete any entries that are found. Note: You should find between two and six entries.
  4. Exit the Keychain Access app, and then try to sign in to Office 2016 for Mac again.

External Resources



Article ID: 76061
Mon 4/15/19 10:21 AM
Tue 11/12/19 10:11 AM