Obtaining Email Headers

Step-by-Step

When reporting spam or phishing attempts, we need the Internet Header of the message. The easiest way to submit this information to ITC is by forwarding the message as an enclosure.

For users whose mailbox is in the O365 (Outlook) environment, from BWA:

  1. Log into bwa.dartmouth.edu.
  2. If you are responding to an email from Dartmouth Services for this incident, open this email from your In Box. If you are creating a new email to report this, click +new mail.
  3. Click the open separate window icon, open separate window icon, located at the top right corner of the new message window. This will open this message in its own window.
  4. Next, organize your browser windows so that you can view both the list of emails in your inbox and the Reply or the New Message window.
  5. Click and drag the email from your inbox list to the reply or new message you are composing. Notice the email shows as an attachment in the new message window.
  6. Next, open the Scam or Phishing email message in your inbox from your web browser (bwa.dartmouth.edu).
  7. Click the arrow beside "Reply all" and in the drop down menu, close to the bottom, you should see "view message details". Click that. You should see a whole lot of text.
  8. Copy all of the text and paste it as a reply below the email attachment you created in in Step 5.
  9. Enter any other relevant information and confirm the email is addressed to Dartmouth.Services@dartmouth.edu.
  10. Click the Send button.

For users whose mailbox is in the Gmail environment, from BWA:

  1. Log into bwa.dartmouth.edu.
  2. Open the message that you want to get the header for. 
  3. Click the ellipse at the right side of the message window, then click Show Original from the menu that appears. You should see a whole lot of text. 
  4. Copy all the text and past it as a reply to the message you received asking from the header. 

From Outlook in Windows:

  1. Find the message that you are concerned about and double click to open the message in its own window.
  2. In the message window, click the File menu.
  3. Click Properties.
  4. Copy the text that appears in the Internet Headers pane (note: you can place your cursor anywhere in the Internet Headers pane, then hold down Ctrl and A to select all, then hold down Ctrl and C to copy).
  5. Close the Properties window. Also close the email you opened.
  6. Click New Email from the ribbon.
  7. Paste the contents of what was just copied into the new email message and send it to the appropriate person in ITC.

From Outlook on Mac:

  1. Select the message.
  2. Right click (or Ctrl + click) the message so that a second menu opens.
  3. From that second menu, choose View Source.
  4. Copy the text that appears in the Outlook_MessageSource window that opens. (note: you can place your cursor anywhere in the Outlook_MessageSource body, then hold down the Cmd and A keys on the keyboard to select all, then hold down the Cmd​​​​​​​ and C keys to copy).
  5. Close the Outlook_MessageSource window.
  6. Click New Email from the ribbon.
  7. Hold down Ctrl​​​​​​​ and V to paste the contents into the new message.
  8. Send the message to the appropriate person in ITC.
  9. Enter the recipient's address and a message and the click the Send button when done.
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