Remote Desktop Services (RDS) on a Macintosh

RDS can be used for accessing these applications:

  • OnBase
  • EBS (Financials, Procurement, HRMS)
  • EMS
  • Kronos
  • ODI
  • CS Gold
  • Computrition
  • CenterStone
  • R25
  • PageScope

System Requirements

Installing Remote Desktop Services (RDS)

If your computer is part of the Dartmouth DAP (Device Assurance Program), follow the steps below

  1. Open your Applications folder
  2. Open the Dartmouth Software Center
  3. Install Microsoft Remote Desktop 10

If your computer is not part of Dartmouth DAP. follow these steps

  1. Click the Apple menu, and select App Store from the menu that appears.
  2. Search for Microsoft Remote Desktop and click Get once it appears in the list for search results.
  3. Click Install App.
  4. If you are asked for your Apple ID and password, enter it, and click Continue. You will see "Installing".
  5. Once installed, click Open.

Configuring Remote Desktop Services (RDS)

  1. The first time you run Microsoft Remote Desktop you may see a "What's New" window. Click Don't show this again, then click Close.
  2. You should see the main Microsoft Remote Desktop app window. You won't see anything just yet; we need to configure it. To start, click the +, and select Feed.
  3. In the URL field, type, then use your NetID and password in the fields below, and click Refresh.
  4. Close the Feeds pane. All the resources you have access to within Dartmouth College RemoteApp will be displayed.
  5. Double click any one of the applications, and you'll see a black window open while the connection is being made.
  6. You'll get a security dialog asking to connect. Click Continue. You'll see a login progress screen as the application starts up.

Using Remote Desktop Services (RDS) after initial installation

You only need to install the Microsoft Remote Desktop application when you initially try to access RDS. Once it's installed, when you need to access applications via RDS, open a web browser and enter

Once you log in, you will see a collection of applications. You will only see the applications to which you have permissions. If you see nothing contact the Service Desk to troubleshoot. 

Applications with "Duo" in the name will require Duo for authentication. Applications that do not have Duo in the name do NOT require Duo. See for more information about Duo.

Click an application to start it.

Common Issues

Once I log into RDS, I don't see the application I need.

It may be that you have not been granted access to that application via RDS. Contact your department's IT support group for assistance.

When I click on the application, I get the following dialog (wording may vary):

RDS Common Issues screen capture

Choose Open with Remote Desktop, then check the Do this automatically for files like this from now on box.

I started the application, however after a few minutes I received an error

We often see this error when you do not respond or authorize a Duo request for the application. You have 60 seconds to acknowledge the duo request.

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Article ID: 65434
Thu 10/18/18 8:57 AM
Thu 4/16/20 3:12 PM

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