Banner 9 Frequently Asked Questions (FAQ)


Dartmouth began the first step in moving our student system from Banner 8 to Banner 9 on January 29, 2018. The first part of that process was to move what is known as "Banner Forms" into the new system; "BannerStudent" remains the same until later in 2018.

The questions below are designed to help answer commonly asked questions that administrators may have after the upgrade. There is no anticipated change for Banner functionality for faculty and staff until later in 2018. This list will be updated as issues are resolved; new modules within Banner 9 are implemented; or questions arise. If you don't see the answer to your question here, contact your department's IT support office, send an email to, or call 603-646-2999.

How do I access Banner 9?

Administrators should go to

Faculty and students should continue to use until further notice. 

Which web browser should I use?

That depends on the applications within Banner that you are accessing. 

  • DegreeWorks: Any browser will work.
  • Banner Self Service and BannerStudent (outside of the Application Navigator): Any browser will work.
  • Application Navigator: Chrome and Safari are best. Firefox and Edge are also supported. Do not use Internet Explorer as you will see errors. 

What is the Application Navigator?

The Application Navigator is a new feature within Banner 9. It provides a single web page to access both the forms (now pages) and self-service menus. Clicking the menu icon in the upper left corner (as shown below) or pressing Ctrl + M (Windows) or Control + M (Macintosh) will bring up links to all the Banner menus.

Application Navigator is only for Administrators who currently use the ~Banner Forms. If you only use BannerStudent (faculty and students) continue to use BannerStudent and not the Application Navigator. 

Application Navigator Screen Shot

Will still work?

Yes, the web address (URL) will automatically redirect to, but this redirect will be phased out over the coming months. 

Are there keyboard shortcuts for Banner?

Yes. See the attached document for a table which shows the shortcuts for both Banner 8 and Banner 9.. 

Why are we upgrading Banner?

Three primary reasons:

  • We are going to remove the dependency on the java plug-in for administrative users which is required by Banner 8.
  • Banner 8 is unable to support financial aid regulatory upgrades starting in December 2018; Banner 9 supports these upgrades. 
  • Banner 9 provides the foundation for a more modern user interface, and more useful features for faculty, students and staff in the upcoming year. 

Is there a change for faculty and students?

We do not anticipate that the upgrade to Banner that happens on January 29, 2018 will have an impact on faculty and students. The web page address (URL) and user interface will be the same. However, this is a large upgrade and there may be some unplanned impact. Additionally, this upgrade is laying the foundation for upcoming changes in 2018, which will impact faculty and student interfaces in Banner at that time.

Is there a change for administrative customers?

At the highest level, there are four primary changes:

  • is replaced by
  • Banner Forms is replaced by Banner Admin Pages.
  • Banner Self-Service menus are changing to be more specific to each customer group.
  • An Application Navigator page was added to add a single user interface gateway to both the forms (now pages) and self-service menus.

Are there any changes to DegreeWorks?

For administrative customers, DegreeWorks should be launched either directly from the page using the DegreeWorks/DartWorks link in the left hand column, or from within using the Banner Self-Service link. DegreeWorks cannot be launched from with Application Navigator. 

Are there any limitations launching a Self Service application with Application Navigator?

Yes, if you click a self service item that brings up a separate web browser tab, you have to exit any other tabs within the browser before the self-service items will launch. 

Do I need a VPN connection for Banner 9?

Only if you are trying to access Banner 9 pages from off campus.

Can I run multiple instances of Banner Self Service?

No. This is not allowed by Banner. 

Can I run multiple instances of Banner Admin Pages within Application Navigator?

Yes, either within the same web browser or different browsers. 

Can I run multiple instances of the Application Navigator?

Yes, although if you are in a separate web browser for each instance, only one of the browser instances can run Banner Self-Service. 

What do I do if I get an error with Application Navigator? How do I continue?

Here are some generic steps that you can try to resolve issues. If these don't work, see specific errors detailed below.

  • Read the error that popped up. If there are specific instructions in that box, follow those. 
  • Ensure that the web browser you are using allows pop ups. See Web Browser Troubleshooting for more information. 
  • Use the back arrow on your web browser to return to the previous page. 
  • Click the Application Navigator home bar (this is where it says something like Application Navigator (Production [Copper] Environment) - banner-app02-prod at the top of the window) then click the Refresh icon on your browser. 
  • Open a new private browsing tab or completely close your browser then start again.  

I'm getting a "Page not found" error when trying to go to BannerStudent. What should I do?

If you’re trying to go to a BannerStudent page from the new interface, not all of the pages have been mapped yet. People accessing BannerStudent should continue to use the URL; do not access it from the link in the Application Navigator at this time.

I'm getting a "page not found" error. What should I do?

Click the link at the top of the window that contains the server name (e.g. Application Navigator Home (Production [Copper] Environment) - banner-app02-prod). This will return you to the Application Navigator page. Then, refresh your browser by clicking the refresh icon found next to the web page address (URL).

I'm getting an "Invalid user name or password" error. What should I do?

Restart your browser. This typically happens when you haven't used the system in a while so you have been automatically get logged out.

I'm getting a "Wrong number of arguments" error. What should I do?

Capture the date and time this occurred and send that in an email to along with the server name that appears at the top of the window (e.g. Application Navigator Home (Production [Copper] Environment) - banner-app02-prod). Clear your web browser's cache, then try again. 

I can’t access Banner Self-service from Off-Campus,

Start a VPN connection first. 

I generate a report then try to export it and get an error.

This is a known issue. Capture the date and time this occurred, along with the server name that appears at the top of the window (e.g. Application Navigator Home (Production [Copper] Environment) - banner-app02-prod), and send that in an email to .

My quick flow shortcuts no longer work.

This is a known issue. You can still use them but need to access those shortcuts from the GUAQFLW page to start a quick flow.

I need to get to the search box that used to appear to the right of the ID field on a page (form) and I don't see anything under the ellipsis at the right of the field to do that. 

With the cursor in the ID field, press Tab to display search box.

What is the "My Banner" link on the Application Navigator menu?

This is where you can quickly access the Banner pages you use most often. You can use GUAPMNU to create these favorites.

Can I access on my smartphone?

Yes. Follow the steps below:

  1. Navigate to
  2. Complete Dartmouth Web Authentication.
  3. When first connecting, adjust the sharepoint view in settings to use PC View. That adjustment is available in lower right corner.
  4. After setting to PC View the mybanner site will look as it does from your computer.

We do NOT recommend using the Sharepoint mobile app for accessing mybanner.



Article ID: 64436
Tue 10/9/18 12:10 PM
Mon 11/11/19 3:00 PM