Web Browser Troubleshooting

Step-by-Step

Three specific steps that are often proscribed for resolving issues with specific web-based applications are:

  1. Open in a Private browser window;
  2. Clear your browser's cache;
  3. Allow pop ups. 

Follow the steps below for the web browser(s) you use.

If these steps don't work to resolve your issue, you may need to reset your web browser entirely. 

Steps to Open a Private Browsing Window

Chrome

  1. Click the ellipsis found at the far right end of the line that contains the web site (URL). 
  2. Click New Incognito Window

Firefox

  1. Click the Open menu icon (3 vertical lines) found at the far right end of the line that contains the web site (URL). 
  2. Click New Private Window

Internet Explorer

  1. Click the gear icon found at the far right end of the line that contains the web site (URL). 
  2. Click Safety from the menu that appears, then InPrivate Browsing

Safari

  1. Click the File menu, then New Private Window

Edge

  1. Click the ellipsis found at the far right end of the line that contains the web site (URL). 
  2. Click New InPrivate Window

Steps to Clear Browser Cache

Chrome

  1. Click the ellipsis found at the far right end of the line that contains the web site (URL). 
  2. From the menu that appears, click Settings
  3. Click Advanced which appears at the bottom of the page
  4. In the Privacy and Security section, click Clear browsing data
  5. Make sure that Cached images and files and Cookies and other data are checked then click Clear data. 

Firefox

  1. Click the Open menu icon (3 vertical lines) found at the far right end of the line that contains the web site (URL). 
  2. Click Options from the menu that appears. 
  3. Click Privacy & Security from the left column, then click Clear Now in the Cached Web Content section. 

Internet Explorer

  1. Click the gear icon found at the far right end of the line that contains the web site (URL). 
  2. Click Internet Options from the menu that appears.
  3. Click the General tab, then click Delete in the Browsing History section. 

Safari

  1. Click the Safari menu, then Preferences
  2. Click Privacy at the top of the window that appears.
  3. Click Manage Website Data then click Remove All
  • Develop Menu - (If hidden , Preferences, Advanced Tab, select 'show Develop menu in menu bar)
    • Empty Caches

Edge

  1. Click the ellipsis found at the far right end of the line that contains the web site (URL). 
  2. From the menu that appears, click Settings
  3. Under Clear Browsing Data, click Choose what to clear
  4. Make sure that Cached data and files is checked then click Clear

Steps to Allow Pop Ups

Chrome

  1. Click the ellipsis found at the far right end of the line that contains the web site (URL). 
  2. From the menu that appears, click Settings
  3. Click Advanced which appears at the bottom of the page
  4. In the Privacy and Security section, click Content Settings then Popups.  
  5. Click Blocked to change it to Allowed

Firefox

  1. Click the Open menu icon (3 vertical lines) found at the far right end of the line that contains the web site (URL). 
  2. Click Options from the menu that appears. 
  3. Click Privacy & Security from the left column, then remove the check from the Block Pop-up Windows field in the Permissions section. 

Internet Explorer

  1. Click the gear icon found at the far right end of the line that contains the web site (URL). 
  2. Click Internet Options from the menu that appears.
  3. Click the Privacy tab, then remove the check from the Turn on Pop-up Blocker field. 

Safari

  1. Click the Safari menu, then Preferences
  2. Click Security at the top of the window that appears.
  3. Remove the check from the Block pop-up windows field.

Edge

  1. Click the ellipsis found at the far right end of the line that contains the web site (URL). 
  2. From the menu that appears, click Settings
  3. Under Advanced Settings, click View Advanced Settings
  4. Make sure that Block Pop Ups is Off. 

Details

Article ID: 66130
Created
Fri 10/26/18 3:14 PM
Modified
Wed 9/11/19 5:14 PM