This FAQ provides answers and solutions to commonly asked questions regarding Claude for Education (Anthropic). If you have any additional questions, please feel free to submit a ticket here.
Access Issues
I get "Service Access Denied Due to Missing Privileges"
- You are not in the correct group. Please submit a service ticket to request access.
- If you believe that you are in the correct group or have confirmation that you are in the correct group by IT, please go to logout.dartmouth.edu, close your browser, and try again.
I want to access Claude Code
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The Dartmouth Enterprise license does not currently offer licensing for Claude Code. However, we have heard from many users that this upgrade is desired, and we are working quickly to identify how to provide this tool.
Cannot sign-in even though I'm supposed to be in the proper group. I received a message page "Isn't Redirecting Properly."
- Try to use Google Chrome or Microsoft Edge as your browser. Issues have been reported using Firefox and Safari
- You may need to go to logout.dartmouth.edu then try again. Sometimes closing your browser completely after going to logout.dartmouth.edu before trying again is required.
Can I use the desktop application?
- Absolutely! The sign-in process will work the same as described in first-time log in as described in the related article on the right of this page.
Additional Access
I want to connect to other platforms such as Google Drive, Microsoft OneDrive, etc.
- Currently Connectors are being evaluated by the Information Security team and more information will be available soon.
How do I access my personal account when I signed up using my Dartmouth Email?
- Log in using the normal email sign-in, and not the single sign-on at Claude.
- You can then toggle between the accounts if logged into both with the toggle in the bottom-left corner
Training and Status
How do I know if Claude is having issues?
- Visit their status page at Claude Status
Are there any places where I can learn more about Claude and how to use it?
Privacy and Security
Is it safe for me to put in personal information into Claude? What about very sensitive data?
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For general personal information (like your name, preferences, or context about a project you're working on): This is generally fine. Claude's privacy policy states that conversations are not used to train models by default for Education licensed subscribers, and Anthropic has committed to data protection practices.
For sensitive or regulated data (SSNs, student records, protected health information, research data with IRB restrictions, etc.): Please hold off for now. We're working to clarify how Dartmouth's data governance policies apply, particularly around FERPA, HIPAA, and institutional data classifications.
In the meantime:
- Don't enter data you wouldn't put in an email to an external party
- Avoid student PII, medical information, or confidential research data
- The "Incognito" mode in Claude doesn't save conversations if you want an extra layer of privacy