Faculty or Staff in a classroom using the installed Mac computer or from their personal Mac computer receives the following error message:
Resolution
- Go to menu bar
- Select Safari
- Select Settings
- Select Privacy button
- Go to Website Tracking
- Uncheck the box for "Prevent cross-site-tracking"
- Close this popup
- Go back to the site where the content is the user is trying to launch
- Select the refresh icon
- Select content for playback (to be viewed)
Note: Older Mac OS may have an additional option to Block Third Party Cookies. Verify that box is also unchecked.
Work-a-Round
If the caller does not want to walk through the above process, they can:
- Open a different browser (Chrome or Firefox)
- Go to the website
- Log-in (if needed)
- Launch content for playback (to be viewed)