Headspace - Service Support Page

Table of Contents

• Headspace Public Article
• Basic Details
• Help References
• Access - Provisioning and De-provisioning
• Support Details
   

Headspace Public Article

• Headspace at Dartmouth FAQ
• Wellness at Dartmouth - Mindfulness & Meditation

Basic Details

• Headspace, a global leader in mindfulness and well-being. Beginning in September 2022, all students, faculty, and staff will receive premium access to the science-backed Headspace app for mindfulness and meditation, at no cost. Headspace offers thousands of hours of content designed to help you reduce stress, sleep better, move and eat mindfully, improve focus, and more.

• Login url
  • https://www.headspace.com/login
• Who is the service for
  • Faculty, staff, and students
• Application Owner
  • Wellness Office (HR)

Help References

• Headspace Help Center
• New to Headspace? Here's a guide to get started

Access - Provisioning and De-provisioning

• Who has access
  • All active Dartmouth College faculty and staff are eligible for free premium access to Headspace.
    • Please note, employees must be paid by Dartmouth College.
  • All active students, including undergraduate, graduate, and professional school students are also eligible.
  • Headspace does not use Dartmouth SSO
    • Headspace currently doesn’t provide an SSO solution that works at Dartmouth. ITC will research the SSO Azure AD integration for the winter term.
• Initial enrollment process
  • How do I sign up for free premium access to Headspace at Dartmouth?
    1. Visit https://work.headspace.com/dartmouth/member-enroll in your browser on your computer or mobile
    device.
    2. Create a new Headspace account using your netid@dartmouth.edu email address (the entire email address
    must be lowercase)
    • Please note: if you currently have a Headspace account, login with your current credentials through the above link
    and verify eligibility with your netid@dartmouth.edu email address.
    3. Check your Dartmouth email; you will need to verify your email address to finish the enrollment process.
    • You will receive an email from Headspace – ‘Activate your Headspace Membership’ – click on ‘verify’
    4. Download the Headspace app in the iOS App Store or Google Play Store on your mobile device if you don’t
    already have it.
    5. Open the app and log in using your Headspace login details

Support Details

• Escalation
  • Support is available from Headspace:
    • Email: teamsupport@headspace.com (We aim to reply quickly, so you won't have to wait too long for a response!)
    • Live Chat - https://help.headspace.com/hc/en-us: If you see the orange "Chat" bubble on the bottom right-hand corner of the page, click/tap on it!
      • (Our Support Team offers Live Chat throughout the day during peak times.)
  • If you need further assistance, please contact:
    • Wellness at Dartmouth (faculty/staff) – wellness@dartmouth.edu
    • Student Wellness Center (students) – Student.Wellness.Center@dartmouth.edu