Splashtop SOS for Windows and Mac

Follow these steps to install the Splashtop SOS client for remote support on Windows and Mac.

Table of Contents

Windows

  1. Open any browser - Google Chrome, Firefox, Microsoft Edge.
  2. Enter https://dartgo.org/sos-win
  3. A download should begin which will appear in the bottom left of your screen
    • You can also check your downloads folder if this file does not appear

  1. Open the file by clicking on it
  2. A window will pop up asking "Do you want to allow this app to make changes to your Device"
    • Click Yes
  3. The following window below will pop up. 
    • Share the code provided in the window with the technician. 

Mac

  1. Open any browser - Safari, Firefox, Chrome.
  2. Check your download folder for Splashtop.dmg. Click Splashtop.dmg to open.
  3. Click cancel in MacOS warning window

  1. Open macOS Finder, under Location select Splashtop SOS
    • First, drag Splashtop SOS.app to Applications
    • Next, eject Splashtop SOS under Locations

  1. Open Applications, click Splashtop SOS to run, click open when macOS warning window appears.
  2. Next, update macOS Security & Privacy settings (in System Preferences).
    • Click on the padlock icon to unlock and make changes.
    • The Splashtop client will pop the UI in the screenshot below to help you navigate to the three required areas that need to be allowed. (Note: This is a one time setup that is required the first time you launch the client).
    • Allow Splashtop SOS in Accessibility, Screen Recording, and Full Disk Access.
  1. Quit and re-open Splashtop SOS client to allow the client to use the updated Security and Privacy settings.

  2. Give the Service Desk tech the nine digit code to allow remote access.