Call Queue Member in Zoom Phone

If you are part of a Call queue, when you log into the Zoom application on your computer, click your profile icon in the upper right corner, then Receive Shared Calls from the menu that appears. Slide the toggle to enable or disable queue calls to your phone number.

When queue calls come into your Zoom application, in the pop up window showing the incoming call, it will say "For <queue name>" under the caller ID to let you know it's someone calling the queue number rather than your direct number.

See https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058038 for information on Zoom Assist.

Important: Do NOT use the "Do Not Disturb" option in Zoom while you are logged into a call queue. Doing this will make your phone not ring, but since you are still logged into the queue, you will still get calls sent to your phone - which you won't know because your phone isn't ringing. Always log out of the queue if you're not available to take phone calls. 

Details

Article ID: 101887
Created
Wed 3/18/20 10:40 AM
Modified
Thu 3/28/24 10:56 AM