When Safari opens, it won't respond to mouse clicks. Several functions in the Safari menu are also grayed out - i.e. Preferences, Quit, etc.
Steps to take to fix this issue:
- Run all Mac OS updates.
- Shut down your computer.
- Restart while holding the Command and R keys to start in Recovery Mode. Note that you only need to hold down both keys until you see the Apple logo displayed.
- Once in recovery mode, click Disk Utility then click Continue.
- When the Disk Utility menu opens, click the computer's hard drive. It's located on the left side of the window, under the "Internal" heading.
- Click the First Aid icon. If prompted, click Run to run the utility.
- It will take a few minutes to complete. When First Aid completes, it will indicate the status of the hard drive. If you see a message that the drive appears to be okay, click Done and restart your computer.
- If you receive a message that there are problems, please contact the IT Support Desk at 6-2999 or email help with the information contained in the utility window.
- Restart your computer.
- Open Safari and test that Safari functions as normal.