I Can't Connect to Eduroam

There are a number of possible reasons:

  • You changed the password associated with your Dartmouth NetID and your wireless configuration on your machine did not get updated. For Eduroam, try reconnecting and then enter the newest password for your NetID.  You will need to updated the password on all of your devices that connect to eduroam.
  • The wireless network management software your computer is using may not be configured correctly. Try reconnecting to the Eduroam Wireless Network
  • Sometimes a certificate can be an issue. Double-check the date/time/time zone on your computer to be sure it is accurate for the Hanover, NH location and not from some other time zone. If you had to change the date/time/time zone please reboot and try again.
  • Sometimes an Operating System update may have affected the wireless card compatibility on your computer. Contact your IT support office for assistance.
  • If you are an Alum, you will not be able to connect to Eduroam.
  • If you are from a different Institution and cannot connect to Dartmouth's Eduroam network, it may be due to issues with Eduroam at your home institution. See https://www.eduroam.us/peer/status for a status listing of all institutions using Eduroam and their current state. 

See Eduroam Wireless Network for connection directions for the Eduroam wireless network.

See also Configuring Your Computer to Use Dartmouth's Wireless Network for additional information about wireless network options on campus.

If you can connect to eduroam, but are frequently getting disconnected or are unable to access campus resources, please make sure your device is not attempting to connect to Dartmouth Public or Dartmouth Library Public by "forgetting" these networks on your device.  Devices which have "remembered" both eduroam and Dartmouth Public or Dartmouth Library Public frequently have trouble maintaining a connection to eduroam.

Contact Us

  • Call the IT Service Desk at 603-646-2999 at any time.
  • Come to the Technology Resource Center at 178J Berry/Baker Library Monday through Friday from 8:00 am to 5:30 pm or Sundays from 2 to 6 pm during the term.
  • eChat is available Monday through Friday from 8:00 am to 5:00 pm.
  • Email help@dartmouth.edu
  • Professional School faculty, staff and students should contact their school’s IT support office.

Details

Article ID: 64683
Created
Tue 10/9/18 12:20 PM
Modified
Fri 7/5/19 9:30 AM