Service Lifecycle

This article describes the lifecycle of an approved ITC project that resultsin a solution as a service.

Project Lifecycle and Project Governance are key aspects of Project Portfolio Management (PPM).

  • Discover – Client-centric engagement to discover, analyze, assess, review, and evaluate the request feasibility, viability, goals, benefits, and alignment to institutional and departmental initiatives.
  • Design – Engagement with client to define requirements and improve processes to provide the most effective and efficient solution and may include any or all of RFI, RFQ, RFP, POC, piloting, modeling of potential solutions as well as communications, training and support plans.
  • Develop – Engagement with client to include any or all of purchasing, configuring, developing, redeploying, iterating, and testing solution, communications plan, training plan, and support plan.  Execution of communications, training, and support plans may begin.
  • Deploy – Engagement with client for deploying solution that considers client impact first while managing the constraints of calendar, deadlines, TTL and resources.  Execution of communications, training, and support plans launched or continue as designed.
  • Deliver – The point at which a technology solution becomes a service or part of a service; either an ITC service or a client’s service.  The project solution enters normal service support lifecycles including any of the following:  service desk support, knowledge management, training, and continuous improvement loop.
  • Decommission - The point at which a technology has reached end-of-life due to contract end, obsolescence or lack of vendor support.

Details

Article ID: 76041
Created
Sun 4/14/19 11:03 AM
Modified
Wed 7/8/20 4:48 PM