Purpose
For users of Dartmouth’s CrashPlan backup service, to keep you informed about the health of your devices' backups, you regularly receive via email Backup Report notifications from CrashPlan for Enterprise. For more details, see the backup status report sections of the Backup Status Report Reference article.
What is the CrashPlan Backup Report?
- This report is providing a status overview of backup activity for the Dartmouth computers you have enrolled in the CrashPlan service.
- For devices that are listed as not having backed up in over 14 days, they may be defined with orange or red text for your attention.
What should I do about devices listed in the report that are not backing up?
- Make sure that the CrashPlan service is running, and shows up in the menu bar (Mac) or system tray (PC) where you can check the status.
- Restart your computer if needed to get the CrashPlan service running again.
- Make sure computer is connected to the Internet and has not been turned off or asleep.
- Log in to the CrashPlan application that is installed on the computer to check the status.
- If there a device listed that you are no longer using, or it was replaced with a new computer, and the old backup can be deactivated, let the Service Desk know.
For questions or assistance, please submit a support request through the Dartmouth Service Desk.
CrashPlan application - status messages
- Next Backup in xxx minutes, or Backup running - good news, check back in later to confirm the backup occurred.
- Synchronizing - this happens from time to time, but if that status never goes away, please submit a support request through the Service Desk.
- Unable to backup: Archive is being maintained - message in the CrashPlan app. When archive maintenance runs on your backup archive, all backup activity stops until maintenance has completed.
- Destination unavailable - restart your computer, be sure you have an Internet connection.
Status Report Email Example
