Purpose
For users of Dartmouth’s Code42 CrashPlan service, you will receive via email a Not Backed Up notifications from Code42 for Enterprise, if a Dartmouth computers you have enrolled in the Code42 Service has not backed up for 5 days.
Cause
The most common cause for this alert is that a device is powered off, often due to vacation or other absence. This alert indicates a condition that can ideally be corrected.
Solution
What should I do about devices listed in the report that are not backing up?
- Make sure that the Code42 service is running, and shows up in the menu bar (Mac) or system tracy (PC) where you can check the status.
- Restart your computer if needed to get the Code42 service running again.
- Make sure computer is connected to the Internet and has not been turned off or asleep.
- Log in to the Code42 application that is installed on the computer to check the status.
- Maybe this a computer you are no longer using, or it was replaced with a new computer, let us know.
Code42 application - status messages
- Next Backup in xxx minutes, or Backup running - good news, check back in later to confirm the backup occurred.
- Synchronizing - this happens from time to time, but if that status never goes away, please submit a support request through the Service Desk.
- Unable to backup: Archive is being maintained - message in the Code42 app. When archive maintenance runs on your backup archive, all backup activity stops until maintenance has completed.
- Destination unavailable - restart your computer, be sure you have an Internet connection.
- For more details, see the service and application sections of the CrashPlan Status Messages article.
For questions or assistance, please submit a support request through the Dartmouth Service Desk.
Backup Alert Example
