I Can't Connect to eduroam

There are a number of possible reasons:

• Your device does not have a valid certificate installed.  Please refer to the eduroam Installation Instructions.
• The wireless network management software your computer is using may not be configured correctly or may need a software/driver update.
• Double-check the date/time/time zone on your computer to be sure it is accurate for your current location.
• Sometimes an Operating System update may have affected the wireless card compatibility on your computer. Contact your IT support office for assistance.
• If you are an Alum, you will not be able to connect to eduroam.
• If you are from a different Institution and cannot connect to Dartmouth's eduroam network, it may be due to issues with your device or with eduroam services at your home institution.  For support, please contact the IT helpdesk at your home institution. 

If you can connect to eduroam, but are frequently getting disconnected or are unable to access campus resources, please make sure your device is not attempting to connect to Dartmouth Public by "forgetting" this network on your device.  Devices which have "remembered" both eduroam and Dartmouth Public frequently have trouble maintaining a connection to eduroam.

Contact Us

• Call the IT Service Desk at 603-646-2999 at any time.
• Submit a ticket here.
• Professional School faculty, staff and students should contact their school’s IT support office.