We are thrilled to announce that the Dartmouth ITC Service Desk is expanding its services to better meet your needs and provide an even higher level of support. ITC values your feedback, and we have listened to your suggestions and requests for improvements. As a result, we are excited to introduce several new enhancements to your Service Desk.
Improvements
Expanded Remote Support
Remote and hybrid work continues and you need tech support right away wherever you are. We will be expanding and improving our remote support service with the introduction of a new dedicated team ready to answer the call or chat with you through our new Live Chat support option.
Improved After Hours Support
We recognize that technical issues can arise at any time, and we want to ensure that you receive uninterrupted support. Our after-hours support will now be provided directly by a small team of technology support staff specializing in higher education tech.
Live Chat
We are happy to re-introduce Live Chat as a support option for contacting the Service Desk. Navigate to our Services Portal and click on the “Live Chat” button, provide your name and NetID, and start chatting with a support representative right away.
Email Ticket Notifications (coming this Fall)
Working with us through email is easier than ever with our new email notification designs. We’ve cleaned up the jargon and clutter so we can focus on the most important detail of all, our conversation with you.
Feedback and input
Feedback is incredibly important to ITC and how we improve the services and solutions that we can offer you. We are appreciative of all the feedback through our interactions with individuals, through surveys, and from the feedback forms that you have provided for us. We are always looking for ways to improve and want to remind you of the available ways you can engage with us and provide feedback.
ITC Service Desk - Feedback Survey
The Service Desk Feedback Survey is an automatic three-question survey sent once a support ticket closes and used to solicit your feedback on your support experience. You will only receive a survey notification 1-2 times a year depending on how frequently you work with us. Learn more
Feedback Portal
Find all of our current and ongoing feedback solicitation for projects, initiatives, and general comments. Learn more
Faculty Technology Survey
This annual survey is used to gain insight into the faculty’s technology service, support, and consulting needs. Faculty input is highly valued for better understanding and improving the services ITC provides. Learn more