Qualtrics - Getting Help

There are two ways of getting personal help for Qualtrics:

1. Contact Qualtrics directly through their Support platform: 

   1. Navigate to https://www.qualtrics.com/support/

   2. Click on "CONTACT SUPPORT" (top-right corner)

   3. Select "Sign in with SSO" if not already signed into your Dartmouth brand institutional account (NetID+password)

   4. Put Organization ID: "dartmouth"

   5. Click Continue 

   6. You will be presented with a Dartmouth SSO login window

   7. After successful SSO+DUO log in, select "I have a different support request"

   8. Select the product (usually "Survey Platform")

   9. Select your preferred way to contact them: Chat, Email or Phone - follow the prompts

2. Contact in-house Dartmouth Brand Admin directly, your department's IT support office, or the IT Service Desk at 603-646-2999

All other support is provided by Qualtrics:

• Tutorials, webinars, and help documentation are available from Qualtrics University 
• support@qualtrics.com
• 800-340-9194