Code42 - Test Network Connection from the affected device to the Code42 cloud

Purpose

Sometimes the Code42 app can't make a network connection even if the Internet appears to be working. This is because the Code42 app relies on specific ports to be open. The linked article below describes how to test connectivity on the correct ports to rule out problems with firewalls, anti-virus products, or other network issues.

Details

When troubleshooting your network connection, it is important to test all of the addresses and ports used by your Code42 app to connect to the Code42 server.

Please refer to Test your network connection for more details and step-by-step instructions.

Details

Article ID: 131411
Created
Fri 4/9/21 2:27 PM