ITC Service Desk - Call Center Prompts

The ITC Service Desk Call Center can be contacted 24 hours a day, 7 days a week at 603-646-2999 or toll free at 1-855-764-2485.

  • The ITC Service Desk provides phone support Monday - Friday, 8am - 5pm. 
  • Our support partner Vitalyst provides support during weekends and outside business hours.


Business Hours - Call Center Prompts:

Monday - Friday, 8am - 5pm

Thank you for calling the ITC Service Desk at Dartmouth.

  • If you are faculty teaching in Zoom right now and are having trouble, press 1.
  • All others press 2.
    • If you are having trouble with Duo, your password, or signing into a Dartmouth system, press 2 to be connected with our service desk partner Vitalyst.
    • If you are faculty staff or student with the Geisel, Tuck, or Thayer schools press 3.
      • For the Geisel School of Medicine Office of Computing, press 1.
      • For the Thayer School of Engineering Computing Services, press 2.
      • For the Tuck school of business IT Service Desk, press 3.
      • To hear these options again press star (*).
    • If you are an Alumni and looking for the Alumni Help Desk press 4.
    • All others press 5.
    • To hear these options again press star (*).

Details

Article ID: 111111
Created
Wed 7/1/20 9:22 AM