Error: Failed to Find PANGP Virtual Adapter Interface When Connecting To GlobalProtect VPN

Details

This error is usually seen when the GlobalProtect client is upgraded or GlobalProtect is not installed correctly.

When the process of uninstalling the GlobalProtect program, restarting the computer, then reinstalling Global Protect fails, the following steps should resolve the issue.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm5eCAC&lang=en_US

Step-by-Step

  • Disable WMI services : run - services.msc - Windows Management Instrumentation(WMI) - stop the service.
  • Delete the files under C:\Windows\System32\wbem\Repository
  • Open regedit
  • Go to HKEY_LOCAL_MACHINE > Software and HKEY_CURRENT_USER > Software. Delete the Palo Alto Networks folder.
  • Delete the same if the same folder is present in any other user under HKEY_USERS.
  • Un-install GlobalProtect from Windows 'program and features'.
  • Make sure that the virtual adapter in not present in the Network adapter settings.
  • Reboot the machine.
  • Reinstall GlobalProtect with admin privileges.
  • Confirm that WMI service is running.
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Details

Article ID: 103407
Created
Fri 3/27/20 2:36 PM
Modified
Fri 1/26/24 9:20 AM