Contents

• Setup
• Manage Your Devices
• How to Reactivate Duo Mobile
• Getting Help

Setup

To access a service that requires two-factor authentication using Duo, you can self-enroll in Duo following the instructions on the Duo Setup page.

Note: it is recommended that you register more than one device with your Duo account (example: Mobile phone, Landline, Duo Token, Tablet, etc.)

Manage Your Devices

Duo provides the following two-factor authentication options:

• Duo mobile application for the Duo Push.
• Phone callback to your mobile, desk, or landline phone
• SMS passcodes
• Hardware Tokens (which can be obtained at the Computer Store)
• Apple Touch ID (works only with Chrome)

You can use Duo to add a device. Start by using the Add a Duo Device page.

To manage existing Duo devices or preferences. Start by using the Manage Your Devices page.

How to Reactivate the Mobile App on a Mobile Phone

If you got a new phone or you deleted everything on your old phone but still have the same phone number, you can use the Call Me option to re-activate the Duo Mobile app. Need to reactivate Duo Mobile on iPhone or Android, and need to generate a new QR code to scan? Use the instructions on to How to Reactivate the Mobile App on a Mobile Phone.

If you do not have any devices or a previously registered phone number, the quickest way to resolve this is to give us a call at 603.646.2999.

Getting Help