ITC can set up an auto receptionist, call queue or shared line group for departments. Auto receptionist provide departmental administrators with the ability have callers select from a series of options to better direct calls (press 1 for xx, press 2 for xxx, etc.); Call queue provide departmental administrators with the ability to have multiple people answer calls to a specific number quickly and as needed, as well a providing call statistics and various other functions; Shared Line groups allow one number to ring on multiple other numbers simultaneously. If your department is interested in a new auto receptionist, call queue, or shared line group, please submit a ticket. ITC will reach out to set up a meeting with the department managers and/or team leads, during this meeting we will determine how best to set up your phone numbers to fit your department's specific needs.
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