Call Centers and Dial Plans

Tags CallCenter

ITC can set up a call center - or a simple dial plan - for departments. Call centers can provide automated and agent based answering services based on time of day with custom prompts and menu options. (Dial plans are a component of a call center, but, as a stand-alone feature, don't have agents logging into them to received calls.) The call center system can also provide reporting and various call statistics, along with many other functions. If your department is interested in a new call center, or a dial plan, please submit a ticket.  ITC will reach out to set up a meeting with the department managers and/or team leads, during this meeting we will determine how best to set up your call center script or dial plan to fit your department's specific needs.

Available To:

  • Departments
 
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Details

30465
Created
Tue 9/18/18 3:54 PM
Modified
Thu 3/19/20 1:43 PM