Outlook folder appears empty even though it says there are unread messages in it

Issue

Outlook folder appears empty even though it says there are unread messages in it. Users will see a "We didn't find anything to show here" message when clicking the folder that shows unread messages.

Cause

A View in Outlook can become unresponsive. There is no specific reason as to why this happens.

Resolution

To resolve this issue, you need to sync the View in Outlook. Here is how you do this:

  1. Open Outlook Web App (bwa.dartmouth.edu) and select the folder that you are having issues with.
  2. Click the View tab on the Outlook ribbon.
  3. Under the Current View section, click Sync.  
  4. Note: If you do not see the Sync option, you may need to expand the Outlook ribbon. You can do this by clicking the down arrow found all the way to the right of the Ribbon.

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