Warning
This will create a service request that will have a Konica-Minolta technician visit the printer with the issue.
If you have an issue with connecting your computer to a Konica Minolta device, as a first pass, please contact your department's IT support office for assistance.
Applies To
All Konica-Minolta GreenPrint printers and departmental multi-function devices on campus.
Details
A request for service can be submitted in one of two ways:
- Log in to the MyKMBS web site (instructions below) and submit a ticket.
- Call Konica at 800-456-5664. You will need to provide the ID number of the machine.
- The Printer ID or Printer Serial Number of the printer are onn the sticker on the front of the printer
The support hours for these machines are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Someone from Konica Minolta should be working on the issue within 4 business hours of receiving the request for service.
If you do not have a MyKMBS account and would like to request one, please submit a ticket using the services.dartmouth.edu web page.
Using the MyKMBS web site
Log into https://www.myKMBS.com with your Konica-Minolta account.
- In the Search field, enter in the Printer ID or Printer Serial Number of the printer. These numbers are on the sticker on the front of the printer.
- Press the Enter or Return key. This should show the printer from the Konica Minolta system.
- Click the printer found and look to the right. Various buttons will appear when you have selected the printer you searched for.
- Click the Service Call button.
- Confirm your Contact Information and include your telephone number.
- Click the Select Symptom pop-down menu and select the appropriate symptom.
- Enter a concise description about the problem. If you have an error code from the printer, please include it.
- Click the Submit button. You will see a Notification number for this Service Call.
A Konica Minolta technician will come to the printer to address the problem and will get in touch with you.