GlobalProtect VPN Update, July 6, 2022

ITC will make available the newest GlobalProtect client, version 5.2.12-26, on Wednesday morning, July 6, 2022 at 8:00 a.m. You will be prompted to download the new version of the client when you connect to GlobalProtect after 8:00 a.m. on that Wednesday. ITC recommends you apply this update to your VPN client. 

Once the download is finished, you'll be asked if you want to install the new version.


Note: Windows computers will need to restart for the update to take effect.


Note: If you access GlobalProtect using a shortcut in the Windows taskbar, you will need to remove the old shortcut and add a new one:

  • To remove the old shortcut, right click the GlobalProtect icon in your taskbar and choose Unpin from taskbar
  • To add a new shortcut, click your Start menu and right click GlobalProtect. Choose More > Pin to taskbar


Note: In Windows, you may be prompted with a Script Error. You will need to click Yes to continue.

To fix the script error, you will need to clear your internet cache:

  • Open the Start menu and search for Control Panel.
  • Open the Control Panel and select Internet Options.
  • Under Browsing History, click Delete.
  • Check all boxes except Preserve Favorite website data, history, and download history.

  • Click Delete.
  • Relaunch GlobalProtect

If you need assistance, please visit ITC's portal page and submit a ticket. You can also call 603.646.2999.

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Article ID: 144513
Tue 6/28/22 12:40 PM
Wed 7/6/22 3:21 PM