Remove Outlook Account Added Using Credentials

If you are being prompted to re-authenticate an account in Outlook, this indicates it was added using its NetID and password.

If this is a shared mailbox that you have a delegate rights on, follow the below steps to remove it.

Then, see this article for steps to access the shared mailbox.

Please submit a ticket for assistance or if you have any questions.

How to Remove a Credentialed Mailbox


Classic Outlook (Windows)

  1. Go to File Menu
  2. Account Settings Dropdown
  3. Select Account Settings
  4. Highlight the email account to remove
  5. Click Remove
  6. Confirm

New Outlook (Windows)

  1. Click on Settings Gear (top-right)
  2. Accounts
  3. Your Accounts
  4. Click Manage next to email account to remove
  5. Click remove
  6. Confirm

Legacy Outlook (Mac)

  1. Go to Tools Menu
  2. Accounts...
  3. Click on the email account
  4. Click Manage
  5. Remove Account
  6. Confirm

Legacy Outlook (Mac)

  1. Go to Tools Menu
  2. Accounts...
  3. Select the email account to remove
  4. Click "-" (bottom left)
  5. Confirm

Note: Depending on your version of Outlook the steps may vary. If you have trouble, open a ticket and an ITC consultant can assist.

Please submit a ticket if you have any questions. 

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